At IBM, 5% of Mac users call the help desk, compared to 40% of PC users

At IBM, 5% of Mac users call the help desk, compared to 40% of PC users(jamfsoftware.com)

2 points by KevinBongart 10 years ago | 4 comments

hbogert 10 years ago |

- Maybe windows users are winers.

- Maybe IBM's Mac settings/environment is sane(r) compared to their Window's.

- Maybe their windows environment has to support loads of legacy apps.

- Maybe 90% of the Windows complaints are about one small gripe (where is a chart about the types of complaints?)

- Maybe Mac users mail the help desk, instead of call.

- Maybe Macs are handed out first to people who want them. What happens when every employee who didn't ask for a Mac gets one, will the numbers stay the same?

Not a fanboy for Windows; I'm typing this on a Macbook Air. I'm really just annoyed by these insinuating percentage magic, which in this case somehow has to show the supremacy of OSX.

mikhailt 10 years ago |

I wonder what it was like when they were still doing ThinkPads? ThinkPad were great in the good old days.

mahouse 10 years ago |

Did they give Macs to everybody, or just to one department? I think that's pretty important.

mikhailt 10 years ago | |

The only info they provided in the article was this:

> To much fanfare from the crowd, Previn said that IBM is deploying 1,900 Macs per week and currently have 130,000 Macs and iOS devices in the hands of users.

I seriously doubt it is one department with over 130K Macs.