We've integrated with Facebook Messenger Platform and our customers use our Bot to talk to their customers.
We can not opt in for the new Subscription Messaging & Customer Matching since 'support' is not eligible.
Which means if support agent can not reply within 24 hours (weekends) then only one "bonus message" can be send until customer replies.
I find this absolutely discouraging from using the Facebook Messenger Platform. I've never seen a company cripple their own product in such a way.
And using language like "bonus message" makes me feel like we're using a childish product.