Ask HN: Tech support/emergency contact for small business

3 points by ZeroMinx 9 years ago | 3 comments

We are a small company with only one technical person. This poses a couple of problematic scenarios;

- The technical person must always be available for support if something goes wrong.

- If the technical person is hit by a bus, there's going to be trouble for the company.

I'm curious how others have dealt with these issues, other than hiring another technical person.

Have you hooked up friends/family? Companies to recommend? Some type of insurance (for point 2)?

I'm also curious. I'm the sole technical person at our company and feel as though I can't go anywhere outside of cell coverage, can't leave my laptop at home, and have to sleep lightly so as to not miss an alarm.

rawfan 9 years ago | |

One important thing (if you haven't done so) is document very little thing that's going on in a way that an outsider can immediately understand what's going on and what's important. Worst case scenario, your shop can contract the local PC-shop guy who will be able to understand your documentation.

ZeroMinx 9 years ago | | |

Very true. I got that, and co-workers do have access to passwords and ssh keys in case I'd disappear, but I was hoping others on here had better solutions to these issues.