Ask HN: Uber account hacked, what is the way to resolve?

3 points by skada 8 years ago | 1 comment

Hi, My account has been hacked, email address, phone number and name are changed. Charges are being made against my credit card from Russia. When I email support they say my email address do not match (duh!) and mark the issue resolved! Any idea what to do ? I have cancelled my credit card. How to convince Uber that its actually been hacked ?

fstuff 8 years ago |

Easiest way just go on Twitter and tweet support. You'll get a response asap. Second way look at all the emails you've ever received from uber and look for a account Id, like a 16 character code. Its not published, look at the links or the reply to address. I had one on a old PW reset. That's your account Id. Forward that message and state the Id to support and tell then you were hacked.

Edit: FYI check out

https://gimletmedia.com/episode/91-the-russian-passenger/

Its a podcast where they talk about uber account hacking. Tldr: anytime there's a hack and passwords are released. Hackers will try that email and PW on uber and if you use common passwords your toast.

Best bet is ask for help on twitter, its public they'll answer.

Second edit: Call your credit card company and tell them to deny all uber charges if they can. Most likely its best to get a new card just to be safe.he