So we recently concluded YC Startup School where we got some GCP credits. Just 2 months after, Google decided to close our billing account, at this time we had just over $2,400 remaining.

On reaching out to the Google Billing Team, they came up with several excuses including us using one of their top infrastructure which took all our credits. Of course that was a lie, we showed them our dashboard and services we had running. They then admitted it was an issue at their end.

Even till now, we only have 2 Compute Instances and 2 SQL instances.

After reaching out to the team severally to no avail, one eventually came back and claimed their Support Manager says they have to close the case as there's nothing they could further do on the matter. I asked, tell us what happened to the remaining credits, why was the account closed? Why was all our servers shut down?

All these questions and many others were not answered by the Team. Its over a month, they still can't figure our how Account got closed and what to do in our case.

We reached out to the GCP Slack group where we met this very helpful guy from Google. See his comment:

"Couldn’t agree more. Not just worrying, it’s unacceptable. The underlying issue is making sure that you are the real owner of the account, which is challenging when the account was deleted. The people who can confirm it have been unresponsive. I’m trying to figure out who they are exactly to message them personally (not through a ticketing system) and see if I can get an answer. I would be frustrated, too. We are failing you on this one, big time"

I implore you to take care when using GCP. Its clearly not mature and support has been really horrible. We have all communications archived and would be more than happy to share with anyone.

Anyone had a similar experience, please share! Don't be evil indeed!