C'mon, Digital Ocean, why are you so evil?

1 points by bruno2223 8 years ago | 4 comments

1. I just signed up at DigitalOcean. Brand new account!

2. Then I payed 5 USD in order to... I don't know, they asked, I payed.

3. Then I saw a lock message of "Verification Process" - Waited for 30 minutes.

4. I opened a nice and friendly ticket support asking why in the hell they are taking an eternity to verify my account, this ticket below (original at http://prntscr.com/gzfqu6)

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Hello DO team,

I am a brannnnd new user, I was happy when I sign up on you.

BUT, Whyyyyyy do you have this "Reviewing process" of a brannnd new account? There's nothing to review here. I sign up, I payed, gooo forward!

I was looking for a AWS alternative, but cmon....

I am jumping the window right now because of you... Ahhhhhhhhh.... Puft.

No, kidding. I am still here. Please answer me. I am waiting for get my servers UP, my client is waiting as well. Huuuurrrrryyy up Dude.

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5. Then I received en email 5 minutes later with this kind words below

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Hi There,

We've finished reviewing your account and cannot allow you access to the DigitalOcean platform. This decision is final and no other information is required.

Regards,

Trust & Safety DigitalOcean Suppor

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5. If I try to open DigitalOcean site, I get an "account loocked" message like this: http://prntscr.com/gzfr7y

6. Whyyyyyy, Jesus, whyyyyyyy? They might have regex filter: "There's AWS letters in the ticket support? Ban!"

tlb 8 years ago |

All hosting providers are under attack from criminal cryptocurrency miners. They sign up with stolen credit card numbers, mine cryptocurrency, and profit. The hosting provider gets a chargeback from the credit card company and lose a lot of money. So they try to defend against this with fraud detection heuristics. Unfortunately, these sometimes throw false positives, especially for non-US addresses and shared IP addresses.

Asking an existing customer friend to vouch for you might help.

bruno2223 8 years ago | |

Got it. I was suspecting this as well.

They could do a rule like:

Approve new accounts instantly, then monitor all servers for 1 week. If a CPU server are higher then 80% for 5 minutes, trigger a ticket support so the DigitalOcean team can take a look closer, and shut down the server based on what you have told me.

Both kind of criminals (miners and spammers) use a lot of CPU. This kind of rule could avoid, I think.

Ok. Thanks mate. See you!

raarts 8 years ago | | |

Hosting providers have to put up with all kind of people..