Ask HN: Debt rising on DigitalOcean

2 points by qxzw 7 years ago | 4 comments

Using Github student pack I got $50 free credit on Digital Ocean. After 10 months I deleted my droplet. Even though it was billed $5 monthly, at the end I saw that I owe $0.04. I forgot about it for a while, logged in today and saw that I owe $0.15. Minimal transfer from PayPal is $5. How to solve this?

mtmail 7 years ago |

Try contacting their support. Maybe $0.15 is small enough they'll just remove it. Them spending 10 minutes on the issue costs them more than $0.15.

jarland 7 years ago |

That sounds, to me, like snapshot billing. Any chance you have any snapshots on the account? Toss me an email at jdonnell@digitalocean.com or open a ticket with our support team, we'll take a look :)

jarland 7 years ago | |

I should have added to that: We're not actively trying to collect anything under $1, so to us a $0.15 balance is not something we need you to pay right now.

qxzw 7 years ago | |

I settled it with support team via ticket, thanks for the offer though!