Known Issue: Charged full price of Fi device after financing

Known Issue: Charged full price of Fi device after financing(support.google.com)

45 points by danepowell 7 years ago | 46 comments

Google Fi seems to have largely failed in achieving any meaningful goals. It had some promise early on, but its value proposition is pretty thin. Main points against:

1) Has fallen into the same trap of subsidizing expensive phones and phone plans over long periods and other rubbish discount deals for signing up (used to be the much hated contract model earlier with other carriers, but this is not very different) 2) Not a real carrier in a standards compliant way (or at least there is no open reference implementation). Needs play services blobs to do anything intelligent 3) Needs google account 4) Mucks up google voice 5) Not really price competitive for data

The only real thing going for it at the moment is roaming benefits. Once other carriers undercut that, what remains ? It anyway has low name recognition and no retail presence.

RL_Quine 7 years ago | |

It works for me quite well, but that’s because I’m almost always roaming. The experience of being able to have a pocket full of data SIMs at no code is great. Mostly I never see it, or think about it, it just works. Though honestly I’m sort of concerned for when it suddenly doesn’t.

billh 7 years ago | | |

The same-rate international data is what keeps me on Fi. It's great not to have to worry about taking it in the shorts by the phone company when traveling somewhere. A friend of mine has one of the majors as his carrier and they were charging him $10/day for data in Europe, in 2019 that's just insane.

cdaringe 7 years ago | |

Fantastic customer service, achievable low cost of ownership

King-Aaron 7 years ago |

This could easily cripple people on low incomes. Not good enough for a company the size of Google.

Sendotsh 7 years ago | |

The flow-on damage of billing errors like this can be immense. Ive seen it first hand, and the people working for these companies generally have no idea how much an overdraft fee can ruin someone’s life in the short/medium term.

If the refund isn’t fast enough it also leads to missed rent and bills, all of which have fees for being late, plus possible debt collector issues as most utility companies will send a single missed bill directly to collections these days.

Not to mention inability to buy food, gas/transport to work, etc.

nexuist 7 years ago | |

This should be illegal, or at the very least, Google should be required to reimburse any fees incurred as a result of this misstep. When you hand over your bank account to an organization, especially one as legitimate as Google, you are doing so with the implicit trust that they will charge you what you expect them to charge you for. Breaching this trust should have consequences, just like individuals failing to pay their rent has consequences.

Gibbon1 7 years ago | | |

Maybe google should just get banned from doing wire transfers to and from personal bank accounts for a couple of years.

Just like everyone else that fucks up like this.

mindslight 7 years ago | | |

What should be illegal is overdraft fees themselves. They are nothing but a flimsy pretext to steal money from customer accounts.

It is possible to find checking accounts that will treat negative balances as simple interest-only loans. At least one of the major online banks does this if you set it up that way.

Alex3917 7 years ago | |

> This could easily cripple people on low incomes.

To keep this in perspective, Google Fi costs substantially more than every other phone plan unless you travel internationally on a regular basis.

mythrwy 7 years ago | | |

I'm curious how you arrived at this conclusion.

Google Fi costs me substantially less than any other phone plan (that I'm aware of).

Perhaps if a person used a lot of mobile data (at $10/GB) it would. But I'm on WiFi for the most part with moderate mobile data usage and my bills are usually around $30/month or slightly less. Compared to $70+ GF pays.

ahelwer 7 years ago | | |

I pay around $35/month, is that substantially more than every other phone plan? I am planning to switch off in the future though, for whatever privacy gains are possible through avoiding Google.

georgemcbay 7 years ago | | |

I switched to Google Fi specifically because the monthly bill would be much cheaper for me than other options. And I've been using for a years now and this has held true.

I hardly ever use cellular data services (because wi-fi is everywhere).

YMMV on usage patterns, how much you consume data when not connected via wi-fi, etc, but its simply wrong to say that Google Fi costs more than other options.

vinay427 7 years ago | | |

I don't use it, but it's probably great for people who use minimal mobile data, and perhaps a few other random use cases.

anonymoushn 7 years ago | | |

Google Fi is one of the cheapest phone plans on the market. Other comparably expensive phone plans are often deliberately made hard to buy by providers or sold by technically incompetent MVNOs.

benguild 7 years ago |

The data’s too expensive on Fi. It’s worth it for roaming but I’m dual-SIMing AT&T in New York because why pay overage rates for basic?

I love having the service but financially I hope they sort some of this stuff out. It could attract more people, too.

mythrwy 7 years ago |

Lots of angry people in the comments. Apparently it did affect a number of them quite badly.

What seems strange to me, (and not judging it's just a little weird) are the amount of people hit up for $900-$1000 phones that are overdrawn or cannot buy gas etc because of this event. And certainly that can be a big surprise charge but you still have to pay the $1000 over time, what's wrong with a $250 phone?

Maybe I'm a cheapo who only buys $250 phones and so doesn't understand how much better the $1000 ones are. But if things are that tight it just doesn't seem like the most logical thing to spend extra money on. Even future money a bit at a time. Probably there are reasons I don't understand.

manigandham 7 years ago | |

You're right, they're making bad financial decisions, but then again they agreed to a small monthly payment instead of the full upfront price.

It might be surprising but unfortunately many people really do live one paycheck at a time and finances are a careful balance of paying bills as they come. In this case, the funds seem to be taken directly from bank accounts so there's no extra credit card protection and it can lead to a cascade of fees for overdrafts, bounced checks and other problems.

Johnny555 7 years ago | |

Not sure why you got downvoted so much, you make a valid point, like maybe this guy shouldn't have bought a thousand dollar phone:

Google, because of your ADMITTED MISTAKE, my rent check on Monday is now going to bounce. I very well could get evicted from my house over this. What is your plan to make sure I do not get evicted, or is Google going to pay for a new place for me to rent if this happens?