Love this snippet: “I try to show gratitude when it is appropriate, and it’s always appropriate, but you know when people do particularly good work I want to make sure that that’s recognized.”

Especially when he says "it's always appropriate". As a leader and professional, it's SO important to make recognition a key component of your culture. As a leader of an organization, you're a big part of what shapes the culture and by instilling behaviors that bring your team up, you're fostering a more positive and collaborative company culture.