Ask HN: How to hire technical support? 2 in 1 issue The support time on my startup is split in half between normal customer support and technical support(widget not working on the website, API call not working, etc). I'm looking to hire someone to do this, but seems that's not that easy. A good technical person doesn't like doing support, a great support person is not that technical to debug a tricky API issue. Is the only answer to hire 2 persons? Maybe some of you guys went though this and can give some pointers. |