Person had opened cab file in excel. First Column wasn’t wide enough to display phone number properly.
This person had a masters degree in Computer Science from same school I had attended.
I’ve worked off and on in health care for decades. This level is sadly common.
Because of HIPPA, it’s also nearly impossible to work in anything approaching sanity.
Getting stuff done is straight up not important to most People with access to data. In fact it’s more like begging the gods and making offerings to get a hint at what you might need.
I might be a bit frustrated at being Responsible for systems that are down, and being told flat out I can’t even access them.
Kafka would be proud indeed.