The website took 4s to load, and doesn't get 100 in any category in Lighthouse. It has no favicon. The images are unoptimized and in the wrong format in some cases (eg photographic elements as PNG). The page isn't responsive (eg the Login button sits over the brand logo, the Testimonials section doesn't collapse, etc). The page loads with JS disabled but lots of content is missing.

If this is typical of the websites that this agency produces no one should be using them.