Don't make customers think about whether they should pay you

Don't make customers think about whether they should pay you(krewast.de)

20 points by krewast 5 years ago | 9 comments

musicale 5 years ago |

That LEGO treehouse looks really great though! :D

I understand why it would be an impulse buy - it looks like the perfect toy to build, redesign, and play with during lockdown, and even better if you have space and compatible foliage.

There's definitely something nice and relaxing about doing things with your hands; LEGO pieces have a nice feel also and are fun to snap together (but incredibly painful to step on!)

bliss 5 years ago |

This sounds very much like the fraud/risk part of the business are not correctly joined up with the sales function. LEGO - you should have your guys talk to each other more often... maybe make Fraud/Risk a sign off on sales decisions?

jrrrr 5 years ago |

What is this "invoice" payment method? Do they send you the product and also a bill for it?

rendall 5 years ago | |

Yes.

musicale 5 years ago |

I wonder what the author thinks of the practice of "tipping," which is extremely common in the US?

krewast 5 years ago | |

I'm the author and I can tell you that tipping is also very common in Germany (at least in restaurants). The big difference to the US is that 5-10% are considered enough because waiters already get a wage and don't entirely depend on tips. And yes, tipping happens after you already got the service.

isabelc 5 years ago | |

Or worse, tipping before the service is rendered, which is becoming increasingly common with ordering food for both self-pick-up and delivery.

muzika 5 years ago | | |

Out of principle, I never tip prior to receiving service. Judge me all you want, but that’s just not how tipping is supposed to work.