Do you use Rackspace? Have you had to call to delete a VM?

3 points by actionowl 5 years ago | 1 comment

We've been VERY slowly moving some legacy applications from Rackspace over to AWS. After we migrate one and we're sure everything is good we delete the old VM. We've been doing this all of 2019 and 2020 (probably even a little in 2018). Never once have I had to call to get a VM deleted until today where I received a message saying I had to call them. This involved getting routed to "the team that handles these", then giving my PIN (which is in the web console), waiting on hold, and typing "I agree" in a support ticket they opened. Total waste of time. They claimed additional security but I was able to to do all this from the web console after I called them. They also suggested that I just shut it down for a few days in case there were some weekly jobs running I might care about...

We're down to only 4 VMs at this point and I have a feeling this is an attempt to hold onto some customers. Anyone else had this experience?

candrews1 5 years ago |

I’ve worked with Rackspace techs in the past and they’re usually great at what they do!

Based on my own limited interaction with them, I don’t think it’s a ploy to retain you as a customer. It’s likely they’ve had some issues in the past and now have this slightly draconian policy in place to cover themselves in case of an issue.