As an early-stage startup employee and now, as a startup co-founder, I often end up deep in conversation with customers, trying to understand their pain points and preferences. My co-founder and I discovered that it’s really hard to
(1) be objective about our findings (do people really care about X?),
(2) keep each other updated about learnings from our latest calls. This ends up being a huge time sink (for time we don’t have!)
...
We got so frustrated that we built Loop which lets you:
(1) Automatically detect interesting parts of your call notes / transcript by highlighting emotional parts of the conversation, keywords
(2) Compile all your findings in Google Sheets or Miro so you can have a running list of all your key learnings, group, filter, sort them to make sense of what your customers really care about
(3) Share powerful quotes with your team with the click of a button so that you’re always on the same page
Happy to answer any questions if this is of interest!