Please don't count outages (or SEVs, or whatever)(rachelbythebay.com) |
Please don't count outages (or SEVs, or whatever)(rachelbythebay.com) |
The problem is your availability being <X%, your API responding >Xs Y% of the time, not "we had X SEVs last half". People will gravitate to numbers that are talked about (because they at least appear important), so you should try to talk about the right ones.
It's hard enough to convince junior folks to open incidents without them feeling like they will mess up a very-important-management-eyes-on-it metric if they do...