DigitalOcean has the worst reviews I've ever seen(trustpilot.com) |
DigitalOcean has the worst reviews I've ever seen(trustpilot.com) |
> They lost thousands of dollars because they couldn’t reset my password without my dads Photo ID because I used his credit card in the past (we got the same name I’ll show you my ID I just legally can’t talk to my dad so I can’t get that ID or billing info)
Seems like most of them are.. kinda suspicious users.
1) People receive spam from Digital Ocean. They run their own mail servers, but can't handle spam, and this is Digital Ocean's problem. (I stopped running my own mail server because of spam, but I don't blame DO for that.)
2) Fraudsters are prevented from signing up. I am sure VPS providers have a ton of people that don't pay for their service, so blocking them at signup time is probably mandatory. From some of the complaints, it sounds like people have their payment declined, DO contacts them, they still don't have money, and then DO cuts them off. That seems totally reasonable to me. I don't think a VPS provider could make money without some sort of strict account termination policy and anti-fraud analysis before signup. It's bad customer service, but if you can't pay your bill, you're a burden, not a customer. Them's the breaks.
> absolute joke of a company.
> requested a payment extension as i just got a new job, which means that my date of being paid has changed from the previous one - refused it and then have the audacity to say "we are hopeful that you can find another solution to solve your financial difficulty"
translation: I couldn't keep up my end of the bargain and got mad at them for not giving me free things
>translation: I couldn't keep up my end of the bargain and got mad at them for not giving me free things
What's incredible is that you're judging someone for having a financial situation that appears to be much tighter than your own. That's not a wholly unreasonable request for someone to make.
They asked for an extension and were willing to pay as soon as they got paid. That's the opposite of asking for "free things".
Not to mention that I've missed bills with DO when my own financial situation was tight and they didn't kill everything the instant I missed a payment. I used them all through college as a web server and a dev server, and it looks like they gave me about 2 weeks of an outstanding balance before I paid them.
So to answer your question, I see DO as offering a subset of what AWS/Azure/GCP do, with the cost and complexity savings to reflect that. So those larger cloud providers are what I consider the higher end.
They are also a proxy for Google revenues as they are one of only a handful of providers for reviews that show up on Google results. So you have to pay Trustpilot to get reviews to show up on your organic search engine results and Truspilot then goes and pays that to Google to be one of the review providers... and then Trustpilot also gives paying customers a lot of leeway to remove bad reviews.
My guess is that DO refused to pay Trustpilot and so a lot of the spam reviews don't get removed... and that's how this racket works.
Trustpilot is known for basically review extortion by doing SEO for "[company name] reviews" search terms and shadow profile pages. Angry customers, spammers, possibly even competitors go on the pages and can write anything. Then they do sales calls to these businesses to give them the tools to "remove spam" or pay off customers to clean up the review page. Nothing about their business model is actually conducive to an honest collection of reviews.
They also have a business relationship with Google so Google is a beneficiary of this racket...
As someone else pointed out in the comments here, just look at the "reviews" for Apple.com.
They're kinda like Yelp, except the only people who go to them are people searching "business name + reviews", or business owners being extorted.
But Trustpilot is basically just a Web 2.0 Better Business Bureau, where companies are basically incentivized to send them traffic in order to get their score increased. If you hover over the overall rating, it notes that the reviews aren't the sole decider, it's also "whether the company sends people to review it". A certain read of that might imply that it means they punish people for sending artificial reviews, but Trustpilot actually does the opposite and strongly encourages businesses to entice people to provide reviews. Their entire business-oriented product is ways to send people solicitations to write reviews on their website.
I was quite impressed with the migration approach, lead-time on notification of migration and self-service on-your-own-time migration options when being shifted to new servers (which required a cold-migration).
I’m not sure I’ve had a bad interaction with Digital Ocean, and their service offering keeps getting better.
Review sites are certainly where people go to complain, but i’m also very suspicious now a days of people gaming reviews.
I feel this typo.
Does anyone have anything good to say about TrustPilot? How does it's business model (and the incentives it produces) differ from Yelp?
I default to assuming that anything which mentions TrustPilot in its marketing is a scam of some sort.
If you go to "just" VPS/server providers I have a whole 'nother list, and at the top is Hetzner :)
I feel sorry for DO, they've built a great product but servicing the bottom end of the market seems harder and less rewarding than experienced by major or niche cloud providers.
DO ticks many of those boxes or did in the past.
Apple is basically a good benchmark. Basically if you can get 2.2 / 5 on Trustpilot you're at Apple tier service, and anything above that means you've either paid off the negative reviews or paid off Trustpilot.
Source: I'm on the receiving end of a lot of Trustpilot sales calls.
Having said that I am not a paying customer right now.
Based on their apparent automatic abuse filter for new customers (probably filtering out known scammers or something) I'm willing to believe that some people are blocked from the platform because of false positives. I'm sure some of those complaints are real and valid, but I'm also sure you can probably work your way through the block by providing them with some more PII to verify your identity if you really want to become their customer.
Never had any problems.
I've also hosted about a dozen client sites of varying sizes with them over the last few years, no issues from any of those either.
Anyhoo, I also do a bunch of DNS stuff with DO. Haven't had issues in the past...is it 5 years I've been with them?
I have a friend who works at Vultr so I'm testing them out for a side project.
I haven’t run any large infrastructure, though. Mainly micro services and web sites—so mainly a couple of VPS instances, databases, and volumes.
All good.
I have some experience with the Oracle cloud and I find it unnecessarily complicated (as all things Oracle tend to be).
Wouldn't it be better to withhold judgement, then?
That's totally fair, and I would've acted as such myself were I in that spot, frustration be damned. That said, it's still disingenuous to suggest that they pitched a fit because they didn't get "free things" when they were clearly willing to pay, just later than usual.
Whichever support rep responded to this ticket clearly couldn’t do what the person wanted, but felt bad, so they ended their response with the hope that the person was able to find another solution.
I simply think it's a poor move to judge one's financial situation and accuse them of asking for "free stuff" when, in point of fact, they were still trying to pay, albeit late.