Ask HN: Uber account wrongly banned for suspected fraud – any recourse?

3 points by laqq3 4 years ago | 1 comment

Merry Xmas and happy holidays HN. I rarely post here but would like the community's help.

In short, my high spend (platinum, on track to be diamond?) 7-year-old Uber account was banned yesterday, and I have been trapped in a Kafka-esque, situation with support saying they will/cannot do anything. Support did drop a hint that my account has seen suspicious activity.

I am turning HN for help, e.g. if someone could get me in touch with more sympathetic/"human" channels. (From experience, it seems like sometimes HN could get Uber's attention in cases such as this.)

Thanks all!

The timeline of events is the following:

1. I got a new phone, and setup my credit card in Apple Pay, but didn't enter the CVV code. 2. Uber App on the new phone defaulted to the new card (seems to be a bug on Apple's end). 3. Payment was rejected, which is probably the suspicious activity trigger.

I reached out to support and subsequently was told my account was banned. Further communications were stonewalled.

simonblack 4 years ago |

This your chance to step away from the Uber Scam. Take it.

The Uber Scam:

Uber is a way of soaking both the drivers and the investors and skimmimg off lots of lovely cash for the Uber Administration. The actual business model of Uber runs at a continual loss. It will never produce a commercially-viable profit. And it is destroying local-transport services in the meantime as a side-effect.

As long as Uber can convince the sucker investors to give them money, and as long as they can convince those poor-businessmen drivers that they are coming out in front of all their expenses with the poor returns from Uber, the Uber Administration will laughingly take their unearned bonuses and run.