I debated about a few hosting companies to use for a local organization. Bluehost seemed like a good option and I had worked with them before via other clients. They claim that they don't source anything and that their servers are fast and they limit them to 2000 users/sites per server.

However, I realized a few things after signing up with Bluehost and wanting to get cracking on a new site:

1) they have to "verify" your account before you get access to SSH. Don't do it if you're pressed for time.

2) you can't create addon domains and place them above the web root for the main site. This kind of sucks because you really don't want some stuff living inside of another site's web accessible files.

3) you have to "verify" addon domains which is a pain.

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Here is the conversation, special attention to the last two lines :)

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Gordon: [10:04:52 PM] Thank you for contacting our Support Live Chat! My name is Gordon. If you haven't already provided your primary domain name and validation such as last 4 of the password or last 4 of the credit card, please do so now. Also, please be patient as I am often on several different chats at once. Thank you!

mark: [10:04:52 PM] i need ssh enabled for mysite.com

Gordon: [10:05:15 PM] Can I get the last 4 of the password please?

mark: [10:05:22 PM] abcd1

Gordon: [10:06:23 PM] ok, I see here the account is not yet verified by our verification department. You will need to contact them tomorrow. They are not here right now since it is 10:06pm our time. Then once it is verified, follow these directions

[10:06:29 PM] In order to enable SSH on your account, log in to the cPanel, go down to the Security section, and click on the SSH/Shell Access. Click on the Manage SSH Access button, and you will be able to select "SSH access enabled". The username is your 8-character cPanel username. The password is your cPanel password you use to log in to the cPanel.

mark: [10:12:13 PM] hmm

[10:12:19 PM] what do they have to do to verify the account

Gordon: [10:13:17 PM] I think they just confirm the last 4 of the credit card and phone number and who you are to protect against fraud

mark: [10:13:45 PM] ok

[10:13:48 PM] one more question

[10:13:54 PM] im trying to add an addon domain

Gordon: [10:14:12 PM] ok

[10:14:52 PM] Do you get a message when you try to add it? DO you already have the domain purchased elsewhere?

[10:15:11 PM] or were you trying to register it with us as a new domain?

mark: [10:15:19 PM] well two problems

Gordon: [10:15:27 PM] ok

mark: [10:15:30 PM] first it asks me to verify the domain

[10:15:56 PM] You may also verify ownership of the domain "myaddonsite.com" by creating a page at http://myaddonsite.com/9d351b11.html or http://www.myaddonsite.com/9d351b11.html which contains the text "42688b8a" (retry assigning once the page has been created).

[10:16:03 PM] i created that file

Gordon: [10:16:05 PM] yes

[10:16:07 PM] ok

mark: [10:16:13 PM] but it wont let me verify

Gordon: [10:16:25 PM] hmm

[10:16:27 PM] let me try

mark: [10:17:11 PM] secondly it wants me to point the addon domain to public_html/myaddonsite.com/ but i dont want it inside the ~/public_html directory - I want it inside a different folder like ~/myaddonsite.com/public_html

[10:18:59 PM] it sucks that i can't get ssh access tonight. i wanted to rsync files to the server

Gordon: [10:19:38 PM] There is not a way to have it outside of the public_html folder, the public_html folder is where all website related folders go so it would have to be something like public_html/whateverfolder

mark: [10:19:54 PM] ok can you help me cancel my account please

Gordon: [10:19:54 PM] I am seeing if we can force add the domain on the account for you

mark: [10:20:09 PM] don't worry about that i just want to cancel

Gordon: [10:20:15 PM] ok

mark: [10:20:15 PM] i'm going with a different hosting company

Gordon: [10:21:21 PM] You would have to contact billing tomorrow during the time they are here or submit a ticket to them. I do not have a way to close the account for you.

mark: [10:21:43 PM] great. another reason to cancel. thanks

Gordon: [10:22:58 PM] You are welcome. let us know if there is anything else