Ask HN: How do you report downtime? My company needs a highly reliable way to report downtime to our users. We've been using statuspage.io. The problem is that it seems to be dependent on AWS. So when the bi-monthly AWS outage takes our application down, we're not able to effectively report to our users! Can anyone recommend a better solution? |
There's also the ever-popular email or text path
To an extent, however, there's no foolproof/failproof way to accomplish what you're describing: phones could be down (of folks don't see the message), Twitter could be down, statuspage.io or AWS could be down...
Also - being "down" only matters if you're trying to use whatever is down while it's down: I don't care that you had an outage last night while I was asleep ... unless I do care
If you get it fixed fast enough, no one will care (though in-depth postmortems are great to read sometimes)
If that is the case use another service that doesn’t depend on a single provider.