I don't know, if they are not going to implement the feature I almost prefer to be told right away. (Although a short explanation of some possible workarounds and/or a rationale for not implementing it would be tots).
I know it's just an example, but it seems to be more about sugarcoating than about being genuinely helpful.
Agree. First thing I thought when I read that. The first example wasn't particularly "nice" but they told me like it is rather than "we've passed it to our product team" which won't go anywhere anyway.