Temporary issues accessing Proton services

Temporary issues accessing Proton services(protonstatus.com)

27 points by donfn 4 years ago | 13 comments

Also experiencing this, ProtonStatus[0] is reporting "Some systems are experiencing issues", although all circles are green.

Loading / sending e-mail only yields an orange banner saying "Servers are unreachable. Please try again in a few minutes"

Edit: Mobile Apps, Bridge and Web Application is now reporting performance issues

[0] https://protonstatus.com/

SOLAR_FIELDS 4 years ago | |

Makes me wonder if there is a crowdsourced third party that offers actual status of systems that is reasonably reliable. Companies have proven time and time again that these pages are essentially worthless because they want to maintain all of their 9’s.

valera_rozuvan 4 years ago |

Web apps don't work.

I am keeping all e-mail tied to custom domain. If a provider goes down, I can just move that domain somewhere else. Yes, history will be lost, but new mails will keep arriving.

junon 4 years ago | |

This isn't feasible for most people though. Hence why this exists. Not sure why that's so hard to understand.

Yes, we could set up our own mail servers, manage DNS meticulously, whatever. Most people don't have the time, and many people don't even use email that much anymore to begin with.

Not sure what the argument is here. Just because they aren't your preference, they don't work at all?

reustle 4 years ago | |

I'm guessing this is common practice, or tooling is available, but could you set up essentially fallback DNS to your own servers in the case of protonmail servers not responding? Should you have some middle server that does smarter routing based on the status of the final server? I guess you're nearly running your own mail server at this point, though.

valera_rozuvan 4 years ago | | |

I am leaning more towards just owning your own domain name, and using that for your e-mail address. I.e. configuring custom domain for e-mail. This way, if your current provider goes down (for the long run), you just go to a different provider, and configure your existing domain name for the e-mail. You don't have to change your e-mail address at all this way!

Yes, you could also run your own mail server, but this is not my point.

3np 4 years ago |

https://protonstatus.com/incidents/178

  Temporary issues accessing Proton services Thursday 31st March 2022 11:31:00
  We are currently experiencing some technical difficulties, and are working to bring the service back online as soon as possible.

impetus1 4 years ago |

One could speculate the dns resolver for the reverse proxy is causing the time outs. Could be an emergency maintenance check, but I am skeptical considering it's noon in Geneva. Additionally, A-level domains are down but subdomains are up, probably because each are hosted on different dns name servers. I.e amazon aws dns name servers are partitioned in 'zones'.

valera_rozuvan 4 years ago |

It's back up - at least https://mail.protonmail.com/u/0/inbox is working for me again.

Ftuuky 4 years ago |

Can confirm that ProtonMail Android app doesn't work. When trying to send an email it says "Server not reachable".

Demcox 4 years ago |

Web and iOS app's are not responding. Will emails, sent to me on Proton, be lost?

aspyct 4 years ago | |

Emails are retried for a while before being dropped. Usually a day or two. After that, the sender is normally notified by his mail provider.

Demcox 4 years ago | | |

Alright, cheers.

Temporary issues accessing Proton services Thursday 31st March 2022 11:31:00 We are currently experiencing some technical difficulties, and are working to bring the service back online as soon as possible.