Apple's iCloud+ Custom Domain service appears to have no competent support

Apple's iCloud+ Custom Domain service appears to have no competent support(old.reddit.com)

8 points by geekifier 4 years ago | 3 comments

Well, that's not what the posted link shows. It just shows that their support is very slow. The problem was eventually resolved.

That's still not good, but I don't like clickbait.

Here's the workaround from the end of the thread:

"Remove your SPF records (just delete the TXT record) BEFORE going through the iCloud record addition/validation. This should fix it for you. Their validation system appears to be buggy and is not handling multiple include:statements properly."

geekifier 4 years ago | |

That's not a solution from Apple support. That's the solution that the USER came up with, after support was satisfied with "nuke your DNS zone" as a solution and closed the case.

This all can be fixed with a simple regex, once the right person gets involved.

But it seems a week is not long enough to get someone who knows how to use `dig`, and can create a bug report for the appropriate engineering team.

geekifier 4 years ago |

It is amazing, that a company with the amount of resources that Apples has, can screw up support for basic services, such as email, so badly.

It appears that it's not possible for a normal person to report actual problems, or get in touch with people who actually support the iCloud side of the house.

The desktop and app support works great, but if Apple is going to play in the "premium email provider" space, they need to make some improvements.