Ugh, Zipcar. The company whose management demanded a new CRM integration go live on a Friday before a holiday weekend, and didn’t coordinate with support team.
Naturally, something messed up because the project was rushed out the door, stranding my partner and I when our car wouldn’t unlock.
Support team was backed up because they never knew to staff up, so we were stuck on hold for an hour. In that time, I secured another car, started driving and then they told me they can’t see my current rental because the CRM changeover migrated half the fleet data before getting stuck. This was nationwide.
Due to this snafu we had to deal with multiple calls, all with awful wait times. One of the lower level support people _thanked me for not yelling at them_. That’s how badly they execute.
This company is full on Blockbuster for cars. They take as much money as they can while managing as piss poor an experience as possible. They’ll refund you to your account (not your credit card!) for their mistakes as long as you chase them, then eventually take the money back anyway because their refunds have expiry dates.