This is an actual life-threatening bug that should receive top priority by the team. But do they care? I wonder if they've done the math and decided it's not a bug that really affects their bottom line so much that it becomes imperative to solve.

> struggling to reach ... the problems they've faced struggling to dial and connect ... being unable to connect ... the call never actually connects.

"Struggling" implies some degree of success. These (specific) phones reportedly fail completely to call emergency services.