Lessons learned when development teams engage on major customer escalations

Lessons learned when development teams engage on major customer escalations(waynehaber.com)

1 points by waynesoftware 3 years ago | 1 comment

When a major customer issue is escalated to the development team, it is natural for the team to go into high anxiety mode, over-responding to the wrong things and under-responding to the right things.

waynesoftware 3 years ago |

When a major customer issue is escalated to the development team, it is natural for the team to go into high anxiety mode, over-responding to the wrong things and under-responding to the right things.