Hello everyone, I recently created a requirement matrix for applying AI solution to our functional workflow. Different criteria of evaluating AI for business use case, I wanted to share it with this community.

In this solution requirement <> vendor matrix, you'll find categorized items of - Features / UI needed for customer support use cases - Reporting and analytics for business KPIs - Data and integration to customer support software - Administration and Security systems for team management

This document is aimed at managers and directors looking to evaluate different AI-based solutions available in market and help improve productivity of their teams.

If you're currently looking for AI solution, I'm happy to share the document and discuss how can we improve evaluation? Ping me in this thread or DM me.