We have an app that offers subscriptions after a free trial period on Android & iOS. On our app installed via Play Store, we can only accept Google IAP.

We have several users who have successfully converted after the free trial period and their payment shows up on Google Play Console as "Payment Pending". Its been over 7 days since the first transaction but its still in that status.

I have tried contacting Google via chat support and am always told that it needs to be shifted to email and then never get a response and when contacting via email get generic emails about canceled transactions.

Looks like many other app developers are facing the same issue and no official response from Google yet: * https://support.google.com/googleplay/android-developer/thread/200805638/payment-pending-for-a-paid-app-in-order-management * https://support.google.com/googleplay/android-developer/thread/220648130

Has anyone else faced this issue?

Its just surprising how Google mandates usage of only their own payment system, cuts a huge % as processing fee and then cant even get it to work for everyone.