The warning in the second screenshot is probably relevant "Your business doesn't meet our Terms of Service and therefore legally cannot use Stripe services. If you think this may be a mistake, please contact us."
Despite providing ample evidence of order fulfillment, Stripe did not opt for the usual 120-day fund hold. Instead, they refunded customers after we had already dispatched the orders.
damn that's scary. I'm really sorry to hear that, I think you'll eventually settle this with them somehow, just need to insist. provided you did nothing wrong, I'm sure a payment processor this big will do something about it. it's likely some automatic "AGI"-wanna-be-based algo that's doing all these.. at this point I won't even be surprised if I learn there's no human left in charge at Stripe, since most biz ops can now be automated..
That this person had to take to Twitter and Hacker news to attempt a resolution instead of being able to speak with decent customer support about such a major source of garbage behavior from the company for a non-tiny amount of money is absurd. Among the tech companies, the payment processing firms should have an exceptionally strict set of restrictions (legal ones) on how they can arbitrarily mess with their clients accounts. In many cases, these actions border on outright theft or fraud. In this case it was an enforced refund, but there are many others of money being frozen for months or longer with no clear guarantee of being returned, by a fucking private company that's supposed to be nothing more than a glorified payment processor? Disgusting.
yeah, that's really disappointing. in my case (flagging my site for crypto for just offering it as a secondary payment), they finally solved it, but there were no funds involved, so infinitely easier to settle