But, what do you mean by “take action on the entire customer account?” “Trick or bribe a human” is not a very difficult task, so it must be the case that there are some things a customer service agent can’t do.

Granting access, clearly a no-go for any service that might hold important private documents. But also, canceling an account on that sort of service could be pretty catastrophic… which means they can’t resolve problems in a direction that stops them from billing you…

For a while some sites only let you unsubscribe online if your address was in California, so people would change their address and then unsubscribe online.

Not really; the hard part is processing the data from each of these sources, not downloading the data from the source. Sure, any company that wants to compete is going to need to raise at least $30m just to get to the same minimal baseline level of support, but that was already the case even without this announcement.

In terms of whether this product will win the market, I honestly doubt it. Figuring out how to best process the data from each source to yield good results is going to be highly subjective, and Amazon's culture makes it unlikely that it will succeed here.

(As someone with a company that offers an API to pre-process email for LLM ingestion, fwiw.)

It's probably because Amazon has all the money in the world they need to develop their products, but I would expect to launch a new product with some minimal but strong features to attract customers. Q offers 40+ built-in connectors from day zero. Like I can imagine the engineers/managers working on connector number 25: "Man, we have implemented already 24 connectors and we don't even know if the product will be a success or not...".

That being said, enhancing existing products to be chat friendly will definitely be an improvement.

If you're building an entirely new product and can choose any name in the world - why would you choose one that had the remote potential to be misconstrued? Seems foolish, particularly in the current political climate where fervor is building over AI regulation and a huge chunk of our politicians are in the MAGA camp.

Obviously it is not that, it permits one to access all classes of SNM and Restricted Data covered by the Atomic Energy Act of 1954.

Edit: actually, I phrased this poorly in reflection. It is good that everyone gets a vote, even people I disagree with. The unfortunate thing is the influence of online weirdness on people.