I made the mistake of triggering Siri in the car to play an album I owned…and it signed me up for a one week Apple Music trial subscription instead. The switch was seamless until I saw the accompanying email. And there was no confirmation via the interface (visual or verbal). I still have the listing in the Subscriptions area of iCloud after I made sure it was cancelled. It hasn’t happened again, which I suspect is because of the listing.

A possible cause is the Siri-enabled button on the remote that can trigger music requests.

I woke up to the strangest customer support conversation with Apple.

Around 8:15am, I checked my email and noticed I had been auto-subscribed to a free trial of Apple Music.

Weird. I'm a Spotify user, and wouldn't have started a trial. So, I asked my wife, and she said she hadn't done anything with Apple Music.

Hmm, maybe my account was hacked. That would be quite a predicament since I use 1password with crazy long passwords for all services. So, I contacted Apple Support over SMS to ask how and why the Apple Music subscription got initiated.

They told me that Apple auto-subscribed me because I was given a free month... and it was done at 5:14am (when everyone in my house was asleep).

The whole conversation felt like a phishing scam. Decided to move to phone support, and they are telling me my Apple TV in my living room subscribed me.

Is it possible for someone to remote into my Apple TV and auto-subscribe me? I wouldn't have guessed an Apple TV to be hackable.

Did you buy something? Best buy always enrolls me into these free trial things, for example. Or maybe accidentally clicked an ad on an iPad, Apple TV, etc.?

Also, that support person was totally useless. I'd just close the chat and try to get someone else, or walk into a store.

The support conversation feels so off. What’s with the lack of professionalism & all the weird emojis? Gen-z these days…