"When the laptop arrived, the courier refused to release the parcel, claiming there was a problem with the one-time password (OTP), a six-digit code that Amazon issues to customers to verify deliveries. The laptop was then recorded as delivered. Amazon refused a refund because tracking claimed it had been handed over."

This OTP mechanism is fundamentally flawed in that while it protects the seller from the thieving buyer, it exposes the buyer to the theiving seller.

Amazon needs to consider what allows theft at exchange in doorstep delivery but not in shop counter case. Clue: payment.