Ask HN: Setting up email for small business?

2 points by eph_unit 14 years ago | 3 comments

Just wondering, how do you guys handle your email client. I would prefer to be able to read all of my customer's emails from my personal email account. But when I respond to them, I want it to show the customer, From: John@XYZcompany.com, not John@gmail.com.

Just wondering if this is possible. I set up POP3 fwding but I was wondering if there are any other possibilities.

elviejo 14 years ago |

Yes this is pretty standard you just check out the email account of john@xyz... from your gmail account. and when answering you can select the from: field.

Check this link: https://support.google.com/mail/bin/answer.py?hl=en&answ...

But If I were answering customers emails I would use https://www.helpscout.net

It looks pretty cool (I'm not affiliated with the company juest think their product looks very interesting)

yashchandra 14 years ago | |

"Help Scout is the only help desk your customers will never know about."

How does that solve my problem as a customer ?

MichaelApproved 14 years ago |

This sounds like an issue for tech support and has been solved already. Most email clients have an option to do what you're looking for. I believe gmail also has something like this. Google it.