This sounds like your classic "GCP Locked/Deleted my account automatically" post that we get in HN every few months, but now it affected a larger player

I don't understand how this isn't a bigger deal. No public COE (correction of errors) for what happened on the google side? Without a public COE from Google I don't understand how anyone could use GCE for a serious production system.

I came here expecting this to be a bigger deal already. My favorite quote from the Guardian article:

“While UniSuper normally has duplication in place in two geographies, to ensure that if one service goes down or is lost then it can be easily restored, because the fund’s cloud subscription was deleted, it caused the deletion across both geographies.”

https://www.theguardian.com/australia-news/article/2024/may/...

This is as comical as it would get by Google Cloud. “Unprecedented” event, only it’s happened so many times that at this point stories like these can’t surprise anyone.

Anyone at GCP willing to share some details? That’s quite the drama, I cannot imagine being on-call when that happens

> inadvertent misconfiguration during provisioning of UniSuper’s Private Cloud services ultimately resulted in the deletion of UniSuper’s Private Cloud subscription

The real question here is who pushed the misconfiguration that led to account deletion ? If was Google, it looks really, really bad on them especially considering they also seemed to have deleted their backups.

Why does this seem to be a uniquely GCP issue? Smaller companies posted on here about this issue with GCP yet none/very rare with AWS/Azure.

> deletion of UniSuper’s Private Cloud subscription.

This is unclear. What is a "private cloud subscription" in GCP? Do they mean the Organization got deleted?

Pretty bad. If you want true resilience, you need to go multi-cloud. Good thing they had other backups...

For anyone who didn't know Google apparently deleted (like in making it unrecoverable) a larger customers subscription (and GCP data) and also all backups as far as it sounds. The customer luckily had their own backups elsewhere outside of GCP.

That's insane.