Einstein terms allow Salesforce to use customer data to train models [pdf]

Einstein terms allow Salesforce to use customer data to train models [pdf](salesforce.com)

11 points by ADifferentKyle 1 year ago | 4 comments

After Slack's kerfuffle a few weeks ago, we wanted to make sure all of our Salesforce documentation had appropriate protections for Customer Data. And lo and behold, Einstein specifically allows Salesforce to use Customer Data "for the purpose of improving and training similar or related services and features...."

Our Salesforce rep says this is so they can train our own specific customer model, but that's not what the terms say.

Has anyone else had luck with Salesforce on this?

dakial1 1 year ago | |

Very ambiguous wording which is probably put there on purpose. But model training for your company is a fair and useful feature.

I would involve a lawyer to ask Salesforce to put what the rep said in writing and in a legal binding way.

ADifferentKyle 1 year ago | | |

Agreed; we're typically okay with training if it's on our own models (and only there).

I actually am an in-house attorney and that's exactly what we're trying to do. We're waiting for a response from their legal team, but in the meantime I wanted to get thoughts from folks here. We haven't been waiting long, but we are small potatoes for them so I'm not expecting a quick reply.

b3ing 1 year ago |

I guess this is the new $ model for all companies, find ways to use your users/customers data to train models to improve or sell back those models as services or a new product.

Take advantage of the wild west of no restrictions or regulations, make money as soon as possible and pay the measly $1 million dollar fine in 2034 after you've made $1 billion+ and the models are already built and won't go away.