Show HN: We made an open-source AI agent to help you during your on-call shifts

Show HN: We made an open-source AI agent to help you during your on-call shifts(merlinn.co)

5 points by david1542 1 year ago | 2 comments

Hey guys,

We’re excited to introduce to you what we’ve been working on for the past few months. We are two co-founders and we’ve both experienced on-call shifts where we felt unprepared, the relevant people weren’t around to help or we were left in the middle of the night trying to figure out what went wrong.

Merlinn is an open-source AI on-call developer that lives in Slack. It can help you alleviate some of the pains mentioned above by connecting to your favorite tools and pair with you to triage the incident. We also have a pro version that we host on our cloud. Our goal is to help companies reduce MTTR, keep your SLAs in check and improve the on-call experience. If you’re interested in what we’re doing, you can join our slack community: https://join.slack.com/t/merlinncommunity/shared_invite/zt-2...

Visit our website to learn more: https://www.merlinn.co/?utm_source=hackernews

That's it! If you have any questions/feedback/thoughts, we'd love to hear them :)

gpaslari 1 year ago |

That's a huge market which has lots of support engineers who can benefit from your tool. Is there a way to switch between LLMs? What about privacy policy?

david1542 1 year ago | |

Hey there, thanks for your feedback. We're currently working on allowing people to work with different LLMs (private instances, different providers, etc). It'd probably be released next week :)

About privacy policy, so right now the main way to use the tool is to self-host the open source version. All of the data will stay in your environment. We plan on rolling out our Pro & Enterprise plans in the upcoming weeks/months and to create a more mature privacy policy. I hope that answer your question!

Regarding how it'd benefit support engineers - can you please elaborate a bit? Which areas do you think can be improved? Would love to hear your feedback.