What Is ServiceNow?

8 points by dominicwhyte 1 year ago | 6 comments

rock115 1 year ago |

Customization is key. Have anyone worked with ServiceNow before? What's the most interesting use case you've seen?

dominicwhyte 1 year ago | |

The CERN one is a classic. 4000+ apps for managing everything from vacation requests to particle accelerator access

https://indico.cern.ch/event/587955/contributions/2937853/at...

I have, as a user, when I was living a previous life at different big banks (where I either scheduled deployments and downtimes, requested access to some restricted systems or created IT support tickets through Snow). I hated it more than Jira - it wasn't slow, just confusing, random, cryptic, and non-sensical.

And looking at the screenshots from the article, it looked nothing like that. Like a totally different application. I guess the banks have over customized it? (Though interestingly the Snow instances looked very similar to each other at all places where I used it)

apwheele 1 year ago | | |

My companies looks similarish to the recent screenshot, but it is a hellscape of a billion options and poor search functionality. To the extent I just need to ask a person the right link or tree search whenever I need to actually use it.

I don't envy developers who need to work on this, but IMO the best systems I have worked with have a very shallow tree and then a "human will work out the appropriate team to route to".

dzonga 1 year ago |

reminds me of the compound startup playbook by rippling.