Ask HN: Anyone Work at Bitbucket/Atlassian?

13 points by chrisan 1 year ago | 1 comment

I'm kinda stuck in limbo with my account and unable to contact support

I signed up forever ago with my university email, which was promised "free forwarding forever".

However with a combination of new email spam protection and Microsoft taking over the email at the university they have decided to withdraw the email forwarding.

When I try to login I'm being told my "administrator" has requested a password reset "Your admin wants you to set a new password before you log back in. We will send the password reset link to your email address" - however the send password reset email never comes (yes I check spam)

The password reset article says to contact my administrator (which I guess is my school?) but when I talk to them they just say we do not manage your account and aren't helpful. https://support.atlassian.com/atlassian-account/docs/password-reset-issues/

My thinking is bitbucket now sees this domain as SSO but I am no apart of this organization and simply have an unmanaged account that provides email forwarding for alumni.

Anyone know how to get in touch with atlassian to get me out of limbo?

sky2224 1 year ago |

You said you can't contact support: Does this mean you can't contact them at all or just from your account you're locked out of. What else have you tried to contact support? Can you not make a fresh atlassian account to at least begin talking with their support team?