I had an office conversation today. The person I talked with has said that 2025 is their year to make AI work for their business.

I expressed that I think it is good at somethings, and not so good at others.

They have tested it and feel AI agents are ready to handle low level enquiries for support and, most importantly, sales.

I looked for opinions on and found this article.

My opinion is that AI is great for structured work (based on structured data), but risky on creative work where customers are involved.

I'd be interested in hearing if I'm wrong and behind the latest developments. And what I should be looking at is this area.