Fair Pricing(kagi.com) |
Fair Pricing(kagi.com) |
Imagine Tom Cruise in a variation of Minority Report. As he enters the shopping mall, the onslaught of cognitive infiltration envelopes him. He's not there for recreation, nor to evade or investigate anything. He knows why he's there. Or, he did know, but now finds himself trying to remember as he fends off sleazy desires for strange things. He knows he doesn't need more ugg boots, the unworn pile in his closet and fact that he's never worn boots of any kind a testament to this. He knows a new car won't reignite the wonder of his youth or make the foggy shores of a moribund sea glisten with golden light. He couldn't afford it anyway. Despite a lobotomizing decade of overtime and side hustles, the red queen always stays ahead. It's those damn conversations with the pariah professor.
If I didn't waste my time with her, my social credit score would expand and I could afford the newest virtual vacation to the green place they say existed before Amazon bought the planet. That hag is oppressing me, damn her!
Tom was different though. Somewhere in the vestiges of his mind he knew this was bullshit. She was no hag; she was beautiful and fascinating and wise. It was her and only her that made him think again, to contemplate meaning, to ask forbidden questions, to feel.
"It's just the mall, stupid" he remembered. The enormous image of an inflamed scrotum foisted itself onto his entire being, gracefully rotating to show all angles. That's right... He was just slipping into the drugstore with the sole purpose of buying antifungal cream for the persistent case of ringworm he contracted from that robotic concubine store.
He was becoming disoriented and dizzy. Boundaries were beginning to dissolve and he knew it was time.
An androgynous figure in full lotus hovered before him, emitting a calming hum. In its halo could be faintly seen a scrolling index of the stock market. "Do you want sanctity of mind? Is it time for inner reflection? Do you need focus?". "Buy Now Pay Later!" it hissed.
In a whirling, scintillating carousel of nausea and mumbling faces he lifted his wrist, touching it to the NFC receiver on the hovering being's pulsating third eye.
And suddenly, as if waking from a nightmare, he was human again, with will and self definition.
Compelled to move quickly, he knew there was only 20 minutes, and his balls were screaming.
What a bold and genius move.
No thank you.
I mean this is great. But how are they resisting the global trend to be an advertising influenced portal? How are they not adapting?
1. We have a diverse set of upstream sources. It would require all of them to be "compromised" for our results to completely tank.
2. We have a "crawler-lite" that solely collects info on page quality - number of ads/trackers detected, page speed, etc. - and we take that into account when ranking the results, generally nudging them down the page if "cleaner" ones can be found.
3. Our sole source of income is our users, and we actively respond to impacts in search quality that our users submit to us on our feedback form. If they are not happy with the results quality, then we are out of business.
Put simply: Our technology and business model is completely aligned to resist "enshittification". We have no reason to bias results or "sell out" to anyone.
With the momentum we've gathered, we are also taking first steps to building our own full scale index[1], both as a valuable contribution to the ecosystem of search and a contingency to reduce our reliance on 3rd parties.
[1]: Help us build it! https://help.kagi.com/kagi/company/hiring-kagi.html
I'd happily pay a one-time fee for a 1000-search package that would be added to my 100 free searches.
Maybe a threshold of a dozen searches or so before the subscription fee kicks in.
I use kagi hundreds of times a day, so it's not something likely to happen soon, but I'm still curious
There are more tools to understand data and squeeze every penny from customers.
It's admirable when a company isn't trying to bleed customers dry.
I liked it, the results were good, no ads, gave me access to Google without being tracked.
I would pay for that, except they block Tor, and I normally use Tor.
We do not block Tor - in fact, we recently launched our own self-hosted Tor node[1].
We have had problems with GCP blocking VPN and Tor traffic (mostly the former) when we have made zero configuration to do so. It's quite frustrating, and we have been working with their support to improve this generally.
Haven't heard anyone having issues with Tor since we set up the node though :) If you give it a try, let us know how it works for you.
[1] https://help.kagi.com/kagi/getting-started/accessing-via-tor...
Note that URL is 403, from Tor browser.
Works fine from non-Tor.
(I'm now experimenting with the Kagi hidden service.)
Hint: you can use Google in private mode. And unless you block all trackers almost all sites will still use analytics so Google knows what you read.
That's like driving without light and seat belt. Should be very obvious to every HN reader, that a content (ad) blocker is the first thing you install
I think we are entering an era, where these things will just not be available to people in developing countries, as they cost more than they can pay. Especially taking Ai into consideration.
However, we could start paying fair prices for produce like clothes.
Search = advertisements
A lot of people didn't really like that, so they introduced the $10/mo for unlimited. You can still pay $5/mon for 300 searches: https://kagi.com/pricing
I would probably be paying less if I just did cents per search, but I honestly just like unlimited plans, so personally wouldn't get pay per search.
I'm the type of person who does a Kagi search for "5+7" instead of pulling up a Calculator, so I would rack up pretty quickly.
But on search and paying for search: I'm all for paying for search, but if I'm going to have a search engine set as my default, I don't want to feel penalized for my mistakes, and the most common mistake I make is simply not quite getting a URL entered in correctly and having my browser redirect me to a search page instead, and if I'm paying for Kagi in any capacity, then it's going to be Kagi.
Kagi team, folks say you have a great product, but if you don't pay attention to small issues like this one, you are bound to lose some of your goodwill.
Anyway, yes, they come from a service you are using with the subject line "[Kagi Search] There Are Some Untranslated Phrases." I know how to unsubscribe or reroute emails to my spam folder.
> LLM Apis...
Yeah exactly, ChatGPT doesn't have this option for their web interface either, only for API. For the same reason.
> also they blocked my vpn's another big nono
Argh, I am sorry to hear that. We do not block _any_ VPN, but have been struggling with our hosting provider (GCP) to not do this. We are working with GCP support on this - if you give us a chance, and encounter any issues, please reach out to support@kagi.com with details and we will see what we can do.
Also, see my other comment in this thread about Tor, if that is helpful for you.
The first time I encountered this was with Slack—they only charge for active users.
We follow a similar approach with our products : 1) PodcastAPI.com - If no API requests are made within a month, the user pays $0. 2) website Premium Membership- rather than forcing users to pay a monthly fee, we allow them to buy a 2-day pass with one time payment (default option) - listennotes.com/premium
Caveat: customers will demand more. soon, they’ll request for hourly fair pricing - don’t charge me for those hours that i don’t use your service!
Also, there was significant latency in searching compared to Google.
Out of curiosity I just tried the same search, and all the results I get are for .ie domains, so it looks to be working correctly.
It’d be great if they extended it to refund $5 for anyone on a Pro or Ultimate plan doing less than 300 searches in a month, too. (I pay for ultimate and would still be very happy with that gesture.)
Kagi also actually has a business model. Mozilla has a teat that a US Court might order removed from their mouths soon as a possible remedy to sanction their Mommy in an antitrust suit; and looking at their 990, things are not looking particularly good for them if that happens.
Thanks for pointing it out, people mostly don't speak about it anymore.
If you're going to start trusting search engine companies then maybe don't have them linked to your bank account. They can put what they like in a policy document but the problem is what happens when they decide to start doing things differently.
I think it’s a good balance between locking the user into your product and dealing with the cost of a constantly evolving service.
Bonus is you can query multiple models at once, including local llama.cpp/Ollama models. I use it with the Claude and OpenAI APIs, as well as local Mistral, Qwen, and DeepSeek models.
[0] https://docs.openwebui.com/ (one liner if you have `uv` installed)
I’m not a Kagi subscriber though. The USD 150 and USD 216 a year prices for family duo and family are quite high for many geographies. Hopefully Kagi scales its customer base and is able to provide affordable plans.
A warning from someone who forgot to disable their subscription for 18 months before realizing what they lost.
More annoying to me is that you have to use up your credits before cancelling your sub. If you have credits and you cancel your sub, you lose the credits.
The AI answers all have references too.
It is paid service, what is the other option? People that don't use the service being happy with it?
> because their brain wants to justify them paying for search
It is search engine, not candy crush. No one wants to pay for searching, if they do it is because they find it useful. It is not their brain gets a shot of dopamine every time they do a search on it.
I don't know why you're throwing this out here without anything to support it.
Admittedly it's a tough current to pitch yourself against, that search should be a paid service. But that's mainly because the best advertising company in the world is leading the charge on the other side.
The truth on who's more delusional appears murky to me...
This is _really_ weird marketing, in that it implies that previously the pricing was _unfair_. That's not an idea you generally want to put in your customers' heads.
Imagine the balance of revenue from non-returning users (think fitness) vs very heavy users, and finding a way to keep both parties happy. And the implications it has (those "paused" users still count towards "onboarded" users).
Major props Kagi team, or who-ever pushed this idea!
That reminds me, I need to cancel my 24 Hour Fitness subscription.
edit: use of Yandex on the other hand.. yeah that's a no go for paid subscription.
You don't pay some heavy license fees for a local installation anymore, but get a login where you get billed a specific amount if you use it that day/week/month etc. I was pretty sad when I saw how it got implemented...
Unless you mean specificslly Russian sites in Russian. But those are not going to be available for long since Runet is slowly separating and VPN is now as illegal as in China
It should be out in the next day or so.
Edit: Looking into it, it seems like this uses the same mechanism for tokens as Cloudflare's turnstile system: https://privacypass.github.io/ or for the proper standard https://www.rfc-editor.org/rfc/rfc9578.html
Excerpt that explains how it works:
> When an internet challenge is solved correctly by a user, Privacy Pass will generate a number of random nonces that will be used as tokens. These tokens will be cryptographically blinded and then sent to the challenge provider. If the solution is valid, the provider will sign the blinded tokens and return them to the client. Privacy Pass will unblind the tokens and store them for future use.
So it seems like as long as the cryptography is done right and Kagi's webextension does what it says, they are actually private.
(Firefox extension is not found. It's probably not in the store yet. Can't find with search either.)
The standard has also been published as RFC9578: https://www.rfc-editor.org/rfc/rfc9578.html
So rather than getting them to cancel, pause their subscription. You don't have to deal with cancellations, and if/when the user does return, you are one step further than you would be with a new subscription.
Furthermore this generates goodwill, and I'm guessing goodwill has some % that converts to conversions and lower churn.
I know you're being a little facetious but it is actually a benefit. Many companies have implemented subscription pausing to reduce churn. The reason is pretty straightforward good business: it's easier to reactivate customers who lay dormant for 1 or 2 months than it is to let them churn and have to re-sell the product to them from scratch.
Sometimes the simplest explanation is also the correct one.
(historically not so important to companies in practice, but it sure ought to be)
Indeed, this would make me way less annoyed at the thousand and one streaming services popping up like mushrooms after a rainy day.
But the tradeoff would be worth it for sparsely used applications.
For VS code compatible plugins checkout Cline/Roo or just search for AI in the extensions.
Compare to ChatGPT, which is much more expensive, but the value relative to Google is pretty obvious.
On the other hand, the fact that we're having this discussion does point to how difficult it is for Kagi to explain its value proposition and differentiate itself from Google.
As for chatgpt - I'd say its functionality relative to google search is obvious, but not it's value.
It does seem likely though that it's not going to be better for absolutely everyone, other than in terms of having their business model being "give good search results" rather than "give people adverts we can charge advertisers for".
Date (UTC) AI Tokens Searches
Feb 5, 2025 0 64
Feb 4, 2025 0 43
Feb 3, 2025 0 19
Feb 2, 2025 0 24
Feb 1, 2025 0 19
They don't seem to track any form of history, only the number of searches (since some of their plans have a quota). I pay for unlimited searches, but the stats are still interesting :)What is the value of ChatGPT relative to Google? It's not obvious to me.
> No ads. No tracking. No compromise. Just deep, powerful search.
So you are not paying for better search but for no tracking and no ads. If you don't care about those, you're not kagi target audience.
Keep up the good work guys!
Hopes that netflix or any other provider will implement this are small though. Because it's free money when someone pays for service and does not use it.
A research paper from a few years ago introduced the concept of “customer inertia.” It found that users tend to overestimate their difficulty in unsubscribing from a service. In other words, when a subscription includes auto-renewal (or a similar feature), a significant portion of potential users will choose not to subscribe because they fear they won’t be able to cancel if they stop using the service.
According to the study, this affected about 30% of users. So, could offering something like fair pricing reduce this barrier and increase new subscriptions by 30%? https://bfi.uchicago.edu/insight/finding/sophisticated-consu...
I would love to see the FTC mandate a policy that prohibits automatic renewal billing if the service hasn’t been used for some time.
I also thought for a while that things like ChatGPT internet search or perplexity would replace DDG and Kagi, but, so far, I just want slop free sources to back up the slop I generated purposely in R1.
Their Quick Answer feature does an AI summary of your query results. By default it shows up automatically when it has high confidence. You can disable this in settings or force it to show up by adding "?" to your query.
https://help.kagi.com/kagi/ai/quick-answer.html
If you want to jump into an AI chat session, you can add bangs to your queries. "!expert" launches a top of the line research agent and "!code" is good and software development. Both of these use the underlying search engine to get current facts.
Kagi even maintains their own LLM benchmark to monitor how well different models perform. They occasionally swap out default models to keep performance SOTA. You can specify a specific model if you want.
I also really like this model for subscription services in general. It would be nice to, say, not be billed by Netflix (though really, I’m looking at Paramount+ or Peacock) for months when you don’t use the service. It’s the kind of thing that wouldn’t be hard for companies to implement, and could potentially be regulated into existence everywhere by bodies like the EU or the CA state government.
Now, wouldnt it be even better to implement usage based pricing with a maximum that's equal to the current subscription?
I dont know the Kagi details. Say you pay 10/month and each search is $0.02. You pay max(search_count * 0.02, 10).
I guess the logic is much simpler for their current system. It's 10/month, period. Then if you didnt search anything you get a refund. Instead of tracking and calculating usage.
However, usage pricing should be more enticing for casual users. With the statement refund for 0 use, there is now an incentive for infrequent users to NOT to use the product.
However, Kagi search unlimited is $5/mo. And, especially because of the whole "payment providers taking their cut" thing, I'd argue for services that are $5/mo or under, metered pricing doesn't really make sense.
Finally, I'd argue that this approach has other advantages over metering, even for higher-cost services:
* It's easier for devs to implement. Just one search needs to be recorded a month for an audit trail, rather than all search history.
* Keeping a search history for users is not needed at all, really (or, again, at most, one search per month). It's much better for user privacy.
* Most countries/states would have much more luck passing legislation forcing companies to implement this than metering, as well as enforcing it.
Currently they charge 2.5c for an API search. This is between 1,000 to 1,000,000 times more than other companies in the space charge.
AI systems need to do dozens of searches for every question to get good results and kagi's results are really good. But not 1,000,000 times better than the competition.
At that point all the special sauce Google et al have spend decades mastering will be worth as much as expertise in analogue computers is today.
So it's either unlimited or nothing. But since I know Google's search operators well I don't have trouble finding things if they exist so $10 per month is hard to justify. Plus, you're anonymous with Google but you're not anonymous with Kagi since you pay them.
But Kagi can be good for tech illiterate relative you want to shield from sus sites.
The idea that you're anonymous with Google is laughable. The amount of data they aggregate is well known. Their entire business model is to know who you are.
Glory and liberty for Ukraine!
https://uk.wikipedia.org/wiki/%D0%97%D0%B1%D1%80%D0%BE%D0%B9...
Thank you for your support.
- Zac
* I don't trust the product's claims. Sure, privacy and user-centered results sound cool, but literally every company on the internet claims to cater to the user and value their privacy. Kagi can apparently afford to be more specific than usual, but how binding is that? I don't know, I'm not a lawyer and definitely not versed in US/California law, and given all the obviously exaggerated claims in this domain by all kind of actors, I can't give it much credit. I guess Kagi has to pay for the whole industry's decades of malpractices in this regard and that sucks, but I guess you could do better if you opened more about your
* I don't trust the product's ability to stay around. Startups come and go, and I'm not subscribing to a paid service and switching workflow without a reasonably solid belief that I won't have to do it again in a near future. Your new pricing policy actually helps quit a bit in this regard, the other bit requires you to actually stand the test of time, so just keep on doing your best I guess.
* Pricing has is shown excluding taxes. I'm not going to figure out the US tax system just to know how much I actually to shell out, and I'm not paying if I don't know how much. In Europe, VAT is around 20%, so it's a pretty significant figure, that would be 60 bucks a year for the Ultimate plan. I don't have the slightest idea if that's the order of magnitude expected in California. Have your lawyer or accountant figure it out, because I sure as hell am not. Allowing me to pay in euros would also be a quite large hurdle removed, for similar reasons: exchange rates fluctuate, banking operation costs fluctuate, and even if I can work it out more easily than US taxes, I'm not going to do because this should be your job, and whatever figure I work out will be obsolete by the next time I'm billed.
Real "fair" pricing just charges per request, and has the per-request pricing progressively go down as they reach various thresholds. Preferably with a free tier.
We've seen how that plays out with cloud computing: a few people wayyyy overpay and subsidise a lot of people on the free/cheap tiers
To ape someone else’s lament: I can’t take advantage of this because I use it daily.
Whenever I mention Kagi is actually better, someone will claim the opposite.
So yesterday someone here said something along the lines of: "With apologies to Bill Buxton every user interface is best at something and worst at something else".
So I started looking on Kagi and only found a few results, even if I took parts of it, but I narrowed it down to that the original must have been about "every input".
Guessing that Kagi had excluded a few results so I tried in Google (Googles usual problem is adding things I never asked for and I wondered if Kagi had become overzealous or something).
So here are the results from Google:
https://www.google.com/search?q=%22Every+input+is+best+at+so...
For me Google says:
> No results found for "Every input is best at something ".
> Results for Every input is best at something (without quotes):
Meanwhile Kagi gives me a few relevant results:https://kagi.com/search?q=%22Every+input+is+best+at+somethin...
So now, while Kagi has always been a lot better at not including unwanted results, it now seems it also has a larger effective index than Google.
I'm not sure I'd agree the other two are spam. One of them is a plain-text transcript of some sharepoint files that mentions the quote and attributes them to the same person. The other is the same powerpoint, but in its original on some slide sharing website.
In many cases, either would be a great result. Here it still gives us the direct quote and confirms that all the way back in 2013 somebody attributed it to the same guy. That's a great lead if you try to track down the origin of a quote. If you cared enough you could now contact the person who made the slides to track the quote further.
Kagi attempts to only provide results it thinks will be relevant. While I liked the accurate results, I was frustrated when none of the 5-10 results was what I was after; at that point the UX is to type a new search term rather than simply scrolling further (I prefer the latter).
One other small downside is I slightly missed google's 'WebAnswers' (certain google searches will display images and summary info for the search term, rather than strictly results). WebAnswers were handy on super quick searches for, say, a particular car or aircraft model). I didn't think I'd miss this, but I did, although it was very minor.
I put money into the account, you bill me per search - pre-paid usage based billing is the only way this can ever be "fair".
Now I use the unlimited plan and so I search first, spellcheck later. Or sometimes it corrects it for me.
This only works at the extremes of volume. If you're targetting very-low use users, or enterprise, you can price per search. In between the frictions just don't make sense for any sensible target market.
I suspect this would also work great for streaming services, like HBO or Netflix. Rather than paying for unlimited use on 6 platforms OR spend fortunes on pay-per-view on yet another platform, just reward your most loyal customers but keep the door open for incidental users.
Last time I checked in on this, Kagi was bootstrapped. The single biggest motivation for me to make a bootstrapped business, is to make an ethicals busines.
This includes ethical pricing, ethical communication, and ethical UX.
For around the same price, I can stream millions of songs, or stream thousands of high res videos, or subscribe to both premium e-mail and a premium task manager.
What makes web search so expensive?
If what you mean is you can pick from their library of millions of songs, Kagi sounds like an even better deal. For $10 a month you can search 400 billion web pages.
I would love to pay for kagi, but the $5 tier would give me search anxiety and $10 is cheeky as fuck. I appreciate that charging per search is a less stable business model than monthly tiers, but it would have made me a customer a long time ago.
kagi's value is "how much more effective is it than using google with an adblocker?"
getting the value of the only search engine in the world at the supermarket for $10 would be a challenge. getting the value of "improved search results" is absolutely trivial. you could keep yourself alive for many days with $10. for $0 you can use google with an adblocker.
What I also love is Vlad / the Kagi team's fierce neutrality. For example, there have been complaints about including results from certain indexes like Brave and Yandex, or about suicide, or other political / sensitive stuff and Vlad's response is virtually always a shade of "no matter what, we will display the results because we are a search engine foremost".
Oh and they have built-in CSS injection (under Settings > Appearance) which allows you to hide Reddit's crappy pre-translated search results. You could do that via Violentmonkey / Tampermonkey, but that won't apply to devices that don't have it.
You can also rewrite URL results. So AMP to non-AMP and reddit.com to old.reddit.com (Advanced > Redirects).
Meanwhile Google obfuscates even their divs to make blocking certain results (read: ads) more difficult.
Here's the CSS snippet hiding translations:
/*
Hide pre-translated webpages.
"sri-group" is main result, "__srgi" are sub results.
You can append `:not(:has(a[href*="tl=en"]))` to allow English translations.
*/
:is(div.__srgi, div.sri-group._ext_r):has(a[href*="tl="]) {
display: none !important;
}*I get a lot out of their regex redirect for their search results, notably redirecting reddit to old.reddit -- a lifesaver when searching on mobile.
I abhor sites that translate into English based on my IP. In one case (a job site), I blocked the endpoint for their translation service and that was that.
On iOS there is Modificator which allows to inject CSS and JS:
- Ranking results from specific websites has been well referenced in comments here. I love always knowing if something is on archive.org and wikipedia by having those results come to the top. I also rank certain sources of medical information up and down based on reputability, basically overriding their SEO nonsense.
- There are subtle indications for sites that have a high number of ads and trackers, allowing me to opt not to even click on those results.
- AI summaries and answers are not on by default, and simply adding a question mark to the end of my search allows me to get an AI generated answer to my inquiry. I've found these to be very good, but I don't always want them so the control is great.
- Marketing and ecommerce sites seem to be aggressively minimized, which makes the internet feel less like walking through a mall. I only really go to Google if I am shopping for something and want those kinds of results, but this is rare.
All of this makes for a much better experience of the internet overall for me. The reduced cognitive noise is well worth the $10 in my case.
I can't speak to how it preformed in non-English content, so you may be well served by using Google for German content in that case.
What makes Kagi great is that they let you customize results. I've pinned wikipedia, for instance. Google first throws AI slop in your face (with no way of disabling it), followed promptly by (presumably also AI-generated) blog spam, Pinterest links, and other useless garbage that I can't filter.
fwiw, I search in German every once in a while and the results are a lot better than Google (in the US, anyways), since I don't need a VPN to get "good" results and have a quick toggle button for my location built into Kagi.
Also, as a company, they seem great: They are neutral, run as a PBC, are very open and transparent about what they offer and why it costs money ("no BS", if you will), are receptive to feedback and do consumer-friendly stuff like this change.
I was sold when it helped me uncover pages I'd never read before about an extremely niche local history topic.
Really, it’s even better than that given the full feature set.
What I love most about this fair pricing is it makes it was more appealing to encourage my friends to give it a try. Thank you, Kagi!
I would really struggle going back to not having bad sites suppressed in search results!
Good job Kagi et al!
https://entertainment.ie/on-demand/on-demand-news/netflix-ac...
About the fair pricing: Would love to have this also for my car lease ;) But more on a weekly bases.
The flip side of that is that only a small fraction of their members could actively use their memberships or they wouldn't have enough space. The active members get their membership effectively subsidized by people who don't use their memberships.
Apparently up to 50% of a gym's sign-ups happen in the month of January due to new years resolutions, and January/February are the busiest months as a result, though the majority keep their membership even after their resolve to go tapers off.
Right. This is the sort of pro-consumer practice that is obviously morally right, but will not be widely adopted without consumer protection laws. Outside of small, niche businesses like Kagi, there is no pressure to treat customers with respect.
I found out about this because I noticed our Slack bill was quite a lot lower over some Christmas/January period. It was because so many folks were away, and so they didn't charge us for seats that were inactive for > 30 days.
Kagi in the other hand is useful.
Probably that's why Netflix has to play hardball with their customers, chasing their money hard and strong, pushing them around, not Kagi? : )
What does work for me is when the service's docs have a very clear page on how to cancel the service without having to talk to someone.
The disconnect between the researchers and people's actual estimations is that "cancelling a service" is much harder than the couple button clicks it usually takes. You have a structural problem: If you don't use a service, you don't spend a lot of time thinking about it. It's easy to cancel something if you make a conscious decision to stop using something. But if it just gradually falls out of use, your only reminder that you should cancel it are your bank statements or the occasional payment reminder email (that some services avoid sending for exactly this reason).
Obviously some services like insurance or storage don't work like this, though. I don't want to use them, but I want them to be there if I do need them.
- Act on customer complaints (or consumer protection organisation complaints)
- Proactively investigate and check
- Require businesses to submit proof that they follow the regulations e.g. test results
I’m sure there’s other ways and you can do one or more of these things to ensure compliance. It’s really context dependent on which methods one would use.
This was an exact point I raised when they attempted to charge an expired card twice and then sent my bill to collections. The gym staff admitted to remembering that I attempted to cancel because I was moving to a place with no Anytime Fitness locations; they refused to let me cancel my contract early without me showing them my new lease, which I didn't have yet and wouldn't have until after I had already left my old city. They also surely had electronic records confirming that I had not set foot in an Anytime Fitness since that time - or else, no ability to prove that I had set foot in one since that time.
That they had the nerve to not only keep charging my card but send the progeny of their multiple degrees of utter failure to collections is exactly why they never got a dime out of me. If anything they owed me money, not the other way around. That hundred or so dollars has since rolled off my credit report, but until then I wore that delinquency as a badge of honor. That shithole of a company can shove it.
...anyway, that'd be the way to enforce it: by checking access logs to see if the customer actually used the service. Don't have access logs? Well then, you know the saying: customer's always right.
We also have legislation that provides warranty on electronic devices and household appliances, everything really, except things like cars and boats etc etc, for the reasonable lifetime of the product. So a cheap washing machine, three to five years would be reasonable, an expensive unit? I want that to last six to eight years. An expensive fridge, at least ten.
The academic lens is like Google Scholar, but better. The papers it surfaces are simply higher quality.
Otherwise, append your query with a question mark. The baby AI will do what Google's tries to do, except with a little more skill and better citations.
Most broadly, however, search. It's kind of wild but I forgot that searching the internet used to be fun. Kagi made it fun again.
Also I guess part of this is probably the option I used to give higher priority to some websites like python org.
When I subscribed with Kagi, I was so totally pissed off and stressed by using Google where you will now have crap and unrelated ad links everywhere on the page. And in addition often first link that are garbage Copycat of principal websites. For example, for python, when looking for a module documentation, the official doc is the best but there would be hundreds of ad filled shitty pages that would appear first.
I haven't used Google in many years so I can't directly compare the search quality, but Kagi is good enough that I've never had any reason to try something else since I've started using it.
Edit: I also use the !w Wikipedia bang constantly, I forgot that was a Kagi feature and not my browser. Obviously Kagi is not the only search engine with this feature though.
Also, it's built in that sites with a ton of ads are down-ranked.
I also generally have this mindset, but I've come to think of it through the lens of me getting a better experience for a while and going back down to what I had before vs having never had that better experience.
Before I paid for Kagi I worried "what if it's great and then they go under?" But then I'd just go back to Google and move on, having never had that better search experience. I guess it's kind of like "better to have loved and lost than never to have loved at all?" Except that quote seems a bit over dramatic for a search engine...
Not user-centered (Google) : they don't give a dam about user feedback, the results provided are based on how much money they can bring to the company through ads/affiliations
Why does it matter for a search engine? It's not a tool in which you store your data and need to be stable.
You use it now, when it's available. If one day it stops being available, or stops being good, then you stop using it. Nothing lost compared to not having used it in the first place.
I have been using Kagi since mad way through my wife's pregnancy, and my son is now not far from a year old. Notoriously, the moment the internet gets any sniff about impending or recent parenthood, every advert becomes about nappies etc.. But I haven't had this problem at all. I've done hundreds of searches on everything from toys, nappy brands, to newborn medical stuff, and my adverts stayed firmly child-free.
It wasn't until my son was about 6 months old that I saw any adverts at all, and I'm pretty sure that can be traced back to a FB post (I don't post often).
You pay the amount of VAT based on where you live. I agree it would be better to display that on the pricing page though.
As for the privacy claims they have a fairly easy to read privacy policy that goes into details about what they do and particularly don't do with your data. There is no vague wording to hide behind.
^ They did still have a copy of all my old assistant threads, including deleted ones, but a mate who works there says that was just a bug with the system and should have been fixed. This was about a year ago.
Use LLM to sift through search results (including all the crap clickbait) and find the thing you're really looking for.
A bit like perplexity does though I run it locally with OpenWebUI and SearXNG.
> Their entire business model is to know who you are.
this is literally the opposite of reality
I don't think you can guarantee that the price will go up. If I look at the API costs today, they do not have a sliding scale
I'm not at the stage in my life where I don't have to count pennies for my food budget, and neither do most people. You're also comparing supermarket food with a vacuum of a person who is about to starve to death. I mean in real life, assuming you're not suffering from atrophy, what can you buy in the super market that brings the same value? This is of course assuming that you have an interest in better search quality – which not everybody has.
You could also argue that a wooden log is worth more than $10, because you can keep yourself from freezing to death by burning it. Then the value is infinite.
If Netflix wasn’t relying on a degree of inactivity with in their infrastructure then they wouldn’t have needed to lower the bit rates.
It makes sense, when you think about it. Over provisioning is a common practice when dealing with expensive finite resources. For example ISPs have been doing this for decades, offering households higher individual bandwidth than is available if every household within a local radius was to fully max out their throughput. VMWare also offers this to allow individual VM to consume more RAM than the total available on the host.
The key is not to over provision so much that it becomes noticeable under “normal spikes” — and I think we can all agree that COVID was anything but normal.
Disclosure: I work at Kagi
Why do you trust what DDG says but not Kagi?
> require a payed sign-up to actually try it out with a pricing incomprehensible to most of the world
There is a free tier (no card required) and the billing is done per search. It’s that simple.
Totally worth the $20 or whatever.
If I get a bad result from an ai slop blog, I can permanently ban it. I think that Kagi aggregates this user feedback to globally downrank some sites, but I might be wrong.
I agree this is a critical feature, but uBlacklist does this with Google for free. Without uBlacklist I'd gladly pay $10/month just to have "Google search without Pinterest results," but fortunately that's not required.
When you plan ahead, it's manageable. Sometimes, a car for renting is not available long term because people plan for the same time (e.g. holidays) and the provider doesn't have big enough car fleet to cover these peaks.
When you have an unexpected trip though, e.g. suddenly needing to go to Ikea, a spur-of-the-moment trip, etc., that's when this all falls apart. In my town, this was then 40:60, favoring no cars being available.
In the end, I just bought a car. 5 days out of the week, it sits on the street and depreciates in value. We take it on trips for the weekends, though, and have been absolutely loving it.
[0] central Europe, don't really need a car for daily life, but it's nice to have sometimes
I see lots of short rentals that just idle on the street for days sometimes. Here the provider pays of course (and I assume it’s not in their interest).
I don't know if Kagi have any investors or not, but I am kind of hoping the subscription model means they don't need them.
https://news.ycombinator.com/item?id=36517149
But as the comments pointed out, the invested money is "only" ~700k, so they're likely not such a mistake as you're imagining
(I'm one of those small investors in Kagi.)
The company used stats including non-paying users to demonstrate demand for our service was high, even though we knew they would highly likely never spend a cent with us.
They currently "support" safari currently by redirecting the searches that go to your chosen search engine to kagi.com with an extension.
Whereas Netflix and other streaming? It's so easy to just stay in and binge watch. The logical thing to do is cancel when you aren't using it to avoid paying year round, but they bank on the combination of laziness (takes effort to cancel) and ease of use - if you watch even just once or twice a month it starts seeming worthwhile.
And I'd bet most users still make them money. There's a huge fixed cost to setting up a giant content streaming service like Netflix, and to acquiring their content catalog, but they've hyper optimized the distribution so I'd expect all but the heaviest users make them money. And with ad supported plans, watching more would mean they get to serve more ads and make even more money.
I think that depends on your country. I’ve never had an issue cancelling my gym membership.
In terms of traditional web links, which year after year have become less and less of the search results page, yes, we primarily use Bing as an input in the same way Kagi primarily uses Google as an input. As Vlad has said publicly (most recently heard him on The Talk Show) and has been made clear from the US v Google case, it costs upwards of a billion dollars a year to maintain a competitive index of web links. Only the biggest companies can afford that. Nevertheless, we still work on crawling and indexing, but the reality is small companies can not do it all themselves.
For example the GDPR says in Art. 83(5) [1]:
> Infringements of the following provisions shall, in accordance with paragraph 2, be subject to administrative fines up to 20 000 000 EUR, or in the case of an undertaking, up to 4 % of the total worldwide annual turnover of the preceding financial year, whichever is higher [...]
(An "undertaking" in EU law speak refers to any entity that is engaged in economic activity, regardless of its legal status or the way in which it is financed.)
EDIT: formatting
Note you can do this on Google using the uBlacklist extension [1]. You can select domains but also use patterns to match specific URLs, like `somedomain.com/someprefix/*`.
[1]: https://chromewebstore.google.com/detail/ublacklist/pncfbmia...
I believe instead that the future for textual content is mass syndication, just like it worked out for video content and audio content.
"any search source we consider using goes through rigorous evaluation process that considers: result quality, API availability, economic viability, result latency, legal terms, privacy terms, and technical feasibility. the moment 'politics' is a part of factors being considered for search results, is the moment I stop working on a search engine."
Growth = New Customers Acquisition - Churn. New customers are expensive for many businesses to get, they have marketing, sales, and promotion related expenses. It makes sense to spend money to reduce churn too, because it’s a cheaper way to boost your growth rate.
If you offer deals to reduce churn, you need to focus on if those deals are just delaying inevitable churn or if they are actually winning back customers. Delaying churn is just a game of spending money to make your books look better for a quarter.
IB growth can fuel business growth, especially during times of low new customer acquisition and or high to moderate churn
It would still show in other metrics, however, as you'd have monthly active users (or accounts), which would take a hit. You'd also see a drop in MRR when an account is paused.
Bear in mind I'm assuming a business that wants clear, accurate metrics so the executive team know what actions to take; not simply a business looking to scam investors out of money ;-)
Engagement can always be monetized better in the future.
I tend to care lot less on keeping something like dropout even if I don't use it all the time (I like to think I contribute keeping it afloat, and watch it whenever), but I cancel other subscriptions a lot more aggresively (I've unsubbed/resubbed to Gamepass plenty of times specially when playing random stuff with friends, there's something nice of the exploratory playing you do when you don't need to care who has bought which game)
On the pattern I use dropout, they'd get a month or two of revenue out of me (Binge a couple of their limited runs and catch up on their staples) and zilch for the rest of the year even if I'm a happy customer
Are they upfront? Or do they pay per view royalties at the end of a streaming period? Or likely mix of both, varying by each piece of content terms?
Hypothetically, if a streaming service structured most of their obligations in the form of post-view true-up's, they wouldn't have any problem doing this. And could make bank on the float between customer payment (first of month) and paying for their content (end of period).
A change I think is necessary for consumers however is deduplication of content payments. If you subscribe to multiple services, youre paying for a license to some content multiple times, sometimes many times.
What I would like to see is more like Kagi Fair Pricing, a master payment account (like prime or movies anywhere) that has access to all your accounts, cross references where you are paying for a title multiple times, and offers a refund or credit.
Largely this breaks down into two salient factors:
- the friction of the transaction itself, which you largely shed when the consumer already has already agreed to be billed on usage, and
- metering aversion, which can be alleviated with a wide range of cheap tricks, e.g. using very coarse quantization: think not "rent this episode for just $0.99", but "rent up to 50 episodes this month for just $9.99". But the extreme of this is what you actually see: one price for any usage of the service at all, which ... is a popular pricing model at consumer scales because it works?
It's the same with test driving a car: If you don't like it, then don't buy it.
I block the shit (a user preference with some good easy options), I up rank my favourites and pin Wikipedia.
I’m happily paying for a family plan.
Your position is completely devoid of logic.
"Privacy minded" customers is not a foundation for a business. They spend all their time complaining and accusing, and then after some time they cancel their subscription because spending $10 per month keeps them awake all night.
If anything like that happens again, or something like you purchase a second hand car but weren’t supplied the signed registration paper / no receipt… need a day off work due to illness but don’t want to pay to see a doctor / telehealth etc etc
You can statutory declaration, a written statement you declare to be true, many professionals can witness them, teachers, dentists, vets, engineers, mostly anyone who’s practice requires they be a member of a professional organisation.
If you were to serve such to Anytime Fitness, either before you intended to leave serviced area, or any time prior to them selling the dept to recovery, they are obliged to cancel from the date they were served or the date you state in the declaration.
A Process Server can hand them the declaration, or you can in person, or registered mail to head office.
This also tends to work for parking ticket fines issued by private car park operators whereby you make a reasonable offer for the time you were parked there—eg ten minutes prior to the first ticket, so one whole hour of parking as a reasonable counter offer to their punitive ticketed fee—though these all tend to be electronically gated these days so mostly moot.
I tend to do a higher than average level of minor civil disobedience type behaviour, and tend to find it quite enjoyable arguing my point knowing I’ll typically win the argument.
Yours truely, Mr Middle Age Curmudgeon
Negatory. USA.
They problem is the cancellation process, not "they shouldn't charge me if I'm not using it".
No, the problem would be moot if the cancellation process was as easy as the sign up process. And I think the US finally got that law
Just for warning, you'll still want to use Google as a backup for hyper local results, but generally the experience with Kagi is much better.
And can do so by adding !g to a Kagi query, just like on DDG.
You know, I once ordered takeout from the other side of the country because I had too much privacy on my search engine...
How hard is it to check your monthly bank statement and see if there’s anything unexpected? One normally should do that anyway.
Mind-boggling to me that you'd even have to do that. I get instant notifications for all purchases, we're in 2025.
Once they stole my number and 10 minutes later I had already contested the charge, blocked the card and requested a new one.
I would wager that most people who aren't watching their bills closely enough to notice they haven't actually used their Netflix account in a year aren't very price sensitive. They have money they are, by revealed preferences, willing to throw into the pot, which lowers the service cost for everyone else who does actually use it. If anything one should be the least sympathetic to their plight, from a welfare angle.
The business model you're actually looking for is a utility, or a pay-per-use model. Getting charged per API endpoint hit, or by TCP packets sent, or something. A subscription service is explicitly designed to avoid all that, because our brains like nice round predicable numbers. Sophisticated users everywhere use this model, but most of us have better things to be sophisticated all the time.
That's fine.
Recital 37 [2] of the GDPR gives a definition of what an undertaking means in the context of the GDPR.
[1] https://www.munich-business-school.de/en/l/business-studies-...
If Google or Meta makes 10% of their earnings with that shit and they have to pay max 4% they still have a 6% margin over - not doing it.
IMHO there should be a 4% fine additionally to paying back all the illegally generated earnings. Also, more executives should go to jail for it - And that's the C-Level Executives, because it's them which are accountable.
Problem with those things: usually it still hits the little ones harder than the big players...
For sports it's different, typically you bid for the right to own a geographic market and the games are sometimes split into bundles where you can bid for one or all bundles depending on how deep your pockets are. You'll then get to keep exclusive or non-exclusive rights for a certain number of years. You'll then pay annually/quarterly for that right at the total bid package for the term of the deal (e.g. 5 years). Depending on the contract you might be able to re-sell that right to other companies as well, which dilutes your audience, but may increase the distribution overall.
Then aside from the rights, you end up paying infrastructure costs both fixed and variable. You also generally commit to CDN capacity for distribution based on a forecast of how much you think your customers will watch in any quarter.
I was flummoxed the other day when I talked with someone who was a content equity trader -- I didn't even realize that class of finance existed.
I pay for Kagi and stopped using DDG because of the traditional search. That's the differentiating feature. The conversation around AI assisted answers is mostly hype -- but Kagi has those too, if I want them.
But no, I'm paying because I want traditional search that works, not an AI summary that's half wrong.
Also, I have no problem with Kagi -- we are actually investors in it. The more competition in the search market, the better.
The future of search is search. The future of summaries is summaries. This should be a "youve lost your way" moment. And quite frankly, search already broke the directory, which needs a comeback as its own product. You should be able to search the web without needing to know to ask for what you dont know to ask for. Dont let summary break search the way search broke directory.
If I want an LLM in my search, its because I want to have a conversation with the search engine about how it got the wrong results, and explain WHY and have it use the conversation to build new filters to block the wrong results and surface the correct results. I then want to read the source.
Right now if you ask google if Anora has a post credits scene, it says yes, because somebody tweeted a joke answer. A good product would let me reply to it and tell it its mistake.
The reason summaries are even attractive in the first place is because search itself is returning such garbage. The answer should be fixing search not abandoning it. The "summary" should be below the heaader of the result. (You should also rewrite page titles, a la Techmeme.)
In any case, I agree with you they should just be a part of the search results page. Where they should appear is actually an interesting question we are exploring right now, and are finding the placement is very query-dependent (middle, bottom, right, top), and maybe should be customizable in any case.
We have a feedback box next to every answer where you can provide that feedback, which we read. We try to avoid user-generated content in general as sources right now. And current customization can control how often they appear (including never).
One nit that I can see someone else already brought up, is that on Kagi you can't converse with Quick Answer. If it interpreted the query wrong or you want alternate information, you need to juggle new searches until you get the answer you're looking for.
But you didn't. You clearly stated that the burden of cancelling was too high: " The gym staff admitted to remembering that I attempted to cancel because I was moving to a place with no Anytime Fitness locations; they refused to let me cancel my contract early without me showing them my new lease, which I didn't have yet"
This is the root of the problem. Not the "prohibition to charge for services you've subscribed to but don't use".
Just gotta cut your losses at certain points and accept less-than-perfect-but-still-better solutions.
Thanks for giving me permission, much appreciated. I needed that.
Responding "classic whataboutism" isn't very productive, just kills the conversation and makes it impossible to point out potential hypocrisy. Classic reddit comment.
Today, Kagi has a negative incentive to even historically track user search data (if discovered, their business would be cooked). Consequently, it's very likely they're being honest and don't.
Furthermore, they're building a sustainable business around subscription revenue.
In the event any of the above changes, they still won't have any historical data to share.
As opposed to Google, who keeps things in their vaults until the heat death of the universe.
> And I'd rather sue Google than Kagi.
Ha! You and what European data authority supporting you? Because that's the only way you'd have a chance of making headway.
Thank you for agreeing with me. Why would I bother using a VC-backed search engine today that forces me to login to use it routinely only to receive an email later saying, "An Update to our Terms of Service". And whose only way to convince me that they do not store my data is to tell me that I can "trust them." Even if I trusted them, I wouldn't trust their investors or their random late stage C suits.
>As opposed to Google
Are you willfully ignoring what I wrote in bad faith? Google had to settle a class action law suit that forced them to delete "billions of user records" and still allowed them get sued for individual claims down the road. Use kagi to search for the winston strawn summary of the case.
Here is an excercise: Open a three letter browser starting with the letter T, go to google.com and search for the life expectancy of ALS. Now close the browser.
Now tell me what google can deduce about about the real-life ethbrl with certainty and how they came by that information.
You’ve specified the difference. One company is actively trading your data as its core business, for profit. One isn’t. I find your position baffling.
No, one says it isn't at some specific point in time. Some people here seem to want to believe the last decade of bait amd switch VC backed startups never happened (often times through no fault of the founders).
>one is trading your data
As I mentiomed in my other comment, the user has tools at their disposal to prevent google figuring out its "your" data. No such tools exist when you're forced to sign into Kagi with your credit card.
You characterize my position exactly right. I only point out there are many options people might not use Netflix for two months beyond just forgetting to cancel it.
>Low churn often means consumer-hostile actions
Raising prices is the ultimate consumer-hostile action. That's where you have to start. It's unavoidable when you legislate higher churn.
>like making it hard to unsubscribe or failing to remind users they're subscribed,
Allowing competitors to price in an easier unsubscription flow is superior to legislating it across the board, for the minority of users who care about that more than a lower overall price. Heck, some companies go even further and offer this thing called a "money-back guarantee", or will just prorate you if you ask nicely. But again you usually pay extra for these niceties, because agreeableness can and should be a valued good in the world.
> I can think of a few that I paid for too long because cancelling was a pain in the ass
Well, I sympathize, and I've sometimes paid for subscriptions I didn't end up using too, but such is life. We don't always make the most out of what we pay for. That's not a good reason to inflict harm upon the majority of satisfied users of those things by causing their prices to go up using legislation, though.
Some customers will now be paying 0, which is incredibly consumer-friendly for them. I'm also not immediately seeing a direct link between churn and prices. Eg if 5% of users unsubscribe but are replaced by new subscribers, I'm not seeing how the price needs to go up.
I do see how losing subscribers who weren't using the service requires raising the price, but that's largely a distortion of the market anyways. The service was offered at an unsustainable price, propped up by users paying who didn't actually want to.
> Allowing competitors to price in an easier unsubscription flow is superior to legislating it across the board, for the minority of users who care about that more than a lower overall price. Heck, some companies go even further and offer this thing called a "money-back guarantee", or will just prorate you if you ask nicely. But again you usually pay extra for these niceties, because agreeableness can and should be a valued good in the world.
That's just information asymmetry, which is again a market distortion. Users are generally unaware of how hard it is to cancel when they sign up, which unscrupulous businesses use to offer their product at below-market rates propped up by people who don't actually want to be subscribed. I would buy into this theory if they were slapping banners up that said "you must come to a physical location during extremely inconvenient hours and bicker with a rep for 45 minutes to unsubscribe". They do not, because people would avoid their service (for good reason).
> That's not a good reason to inflict harm upon the majority of satisfied users of those things by causing their prices to go up using legislation, though.
The ratio is much closer than you're letting on. Netflix's latest numbers say a full quarter of subscribers don't actually use the service. I'm struggling to see how subscribers are harmed by having to pay for the cost of providing the service, and especially not how it's preferable to prop these services up with subscribers that don't want to use it.
It also just generally encourages a cancerous business strategy of making things that consumers don't really want, and the business knows they don't want, but being able to coast off the subscriptions people don't bother to cancel. It's bad for the market. Those dollars could be going to innovative products that people actually do want if they weren't being soaked up by useless subscriptions. It also creates subscription fatigue, making it difficult for legitimate businesses to convince people to subscribe. I almost flat out refuse to do subscriptions these days, even if it's something I think I would use.
In that case I guess there is not too much they can deduce aside from the type of device (desktop, mobile).
But of course, if you make more search queries without hitting "New Identity", they can piece together a lot more than that, including exactly who you are with enough time between new identities.
If you're going so far, you can use Kagi from Tor as well. There is even a Hidden Service for it [1], so you don't even need to hit the clear web at any point.
If you're concerned about tying your credit card information to your searches, you can just use a prepaid debit card or crypto to pay [2].
[1]: http://kagi2pv5bdcxxqla5itjzje2cgdccuwept5ub6patvmvn3qgmgjd6...
I have to remind you we're talking about preventing Kagi or Google from tracking you. This suggestion makes no sense when you're forced to sign-in to Kagi to use it meaningfully as your default search engine anyway no matter where you're connecting from.
Your first two paragraphs describe a use case that is way more convenient than your last paragraph, and most crypto wallets have most likely come into contact with exchanges that have the user's kyc data to begin with.
I'm doing no such thing. I'm merely pointing out that a user still has tools in their disposal to prevent a company whose core business is tracking from tracking them as long as said company does not require the user to sign in with PII info.
When you sign in with Kagi, your only protection is to "trust them". Kagi's next move should be to allow mail-in-cash for account activation to back up their privacy intent if they require user sign-in, like some other privacy-focused services allow.