Unbundling ChatGPT in Waves SaaS is Unbundling ChatGPT in waves Here is the 1st wave: Unbundling Excel First Wave Excel Use-Cases → SaaS Companies Invoices: FreshBooks and Jobber replaced the classic invoice template in Excel, making billing easier for freelancers and SMBs. CRM: Salesforce and HubSpot turned basic contact tracking spreadsheets into super powerful sales and relationship management platforms. Project Management: Asana and Monday .com came from Gantt charts and task lists in Excel to project management tools. Unbundling ChatGPT First Wave ChatGPT Use-Cases → SaaS Companies Customer Support: Intercom Fin and Gorgias took the basic Q&A chatbot use-case from ChatGPT and packaged it into a 24/7, always-on, AI-customer support. Content Creation: Jasper and Copy .ai wrapped around ChatGPT’s content-writing capability into dedicated features to create blogs, email writing, and marketing copy. Data Analysis: Humata and Glean use AI to analyze documents and summarize trends, replacing manual data review. The 2nd wave: Second Wave Excel Examples Industry-specific SaaS: Sandbox (childcare management), Swept (janitorial services), and Little Hotelier (boutique hotel scheduling) are examples of SaaS that go far beyond basic spreadsheets and into tailored features for niche markets. No-Code / Low-Code Platforms: Airtable and Coda let people build interactive databases and apps, something Excel users never dream of doing. Second Wave ChatGPT Examples Industry-specific Copilots: AI “copilots” for legal, healthcare, finance, and construction that answer questions, handle compliance, and automate routine operational workflows. AI Chief of Staff: AI that reads every document, data point, update, and conversation across an organization, then delegates tasks and keeps everyone aligned from the top down. AI Voicemail & Communication: AI tools that handle, transcribe, summarize, and respond to voicemails and calls. |