I wrote a first text about thoughts I had after working in IT support for most of the last 20 years. I published it on LinkedIn waiting to see if there is enough interest before putting it in a separate blog.

Imagine this situation: You are at the end of day at a conference on IT support. You go at the hotel bar and strike a interesting conversation with a stranger. He has nothing to sell you. While sipping his drink, he just hope his ideas could be considered more by IT managers.

That's the tone I wanted to give to this series of texts I plan to write. I hope you like it and that it could be useful to you.

I want to hear your comments about this subject. Thank you for your time.