Is there anything specific needed that you can’t do via CLI?

It's not just the dashboard. Their core infra is great, but basically anything extra, their interfaces, libraries, new services, support etc. have various issues and limitations like it never got really polished. Things like token permissions that can't be scoped in the DNS (have access to manage all entries or nothing), typescript types lagging behind implemented features, support asking you to do all the debugging instead of looking at things from their side (like they don't have the tools?) are a constant frustration to me.

And on top of that, if you've got an enterprise contract, the details of it are only available in the email to the last person that changed it.