Tell HN: Cursor charged 19 subscriptions, won't refund

17 points by devtailz 221 days ago | 7 comments

I got a fraud warning from my bank a few days ago at 7:04 PM. When I logged into my bank I found 19 pending Cursor subscription charges.

I called the Cursor billing phone number I found on my real Cursor account. It was outside of working hours so got an automated message.

I promptly fired off an email at 7:16 PM making it clear I did not authorize these purchases.

After a few days of painfully slow email responses the conclusion I am getting from them is "the compute resources are fully consumed and cannot be returned or refunded".

Anyone have advice on how to proceed?

Edit: I plan to file a dispute with my bank.

Also curious if others have experienced something similar, because clearly this is a stock "we basically won't ever refund money" response.

BruiseLee 221 days ago |

File a dispute with your bank. You did not authorize the charges and you tried working with the business (Cursor) to resolve the issue. Save the emails as the evidence in case your bank needs it.

more_corn 220 days ago |

I’m curious how this happened.

Are you running cursor on 19 different machines?

Every chargeback costs the merchant significantly. The person you spoke to is poorly trained or not thinking this through.

pickle-wizard 221 days ago |

The same way you handle any fraudulent charges. Notify the bank and they'll reverse the charges.

codingdave 221 days ago |

How do your fraud warnings come to you? Mine are phone calls from a known number, and there is always a question asked: "Are these authorized charges?" You answer "No".

If you got a fraud warning, and tried to work it out with the vendor instead of calling the bank and denying the charges immediately, that was an error.

toast0 221 days ago |

Is this a credit or a debit card? If it's credit, I'd wait for the pending charges to settle or not. It's not unusual for billing issues to result in multiple authorizations, and if there's only one capture, it's just messy, but doesn't cause any damage.

HaileyDDD 218 days ago |

You can try contacting the cursor. I encountered this problem before, and after contacting the cursor, they helped me get a refund.

grafda 219 days ago |

I am curious if there was an update.