Mine fell on its side on some pebble stones. The power-button, unprotected by the case, got scratched. The button doubles as a fingerprint reader, which ceased working due to the scratch. At first, I thought "no worries, this phone is friendly to those who want to repair it."

It turns out, this part is not available for replacement. I think this is an oversight; just like the screen, it is an outward facing part, hence, bound to be damaged for some.

Then, I brought it to my local repair shop. The owner had to tell me that they cannot repair Fairphone's, and that, for him, it is one of the worst companies to deal with. They try to centralise all repairs in their own repair center. Which means sending the phone -- which I need -- away for 2 weeks; paying a fee for diagnosis, an unknown cost for repair, and the hassle of a flashed phone. I already know what's broken, I just want the part.

I feel this is a real shame, as I am fully supportive of the stated aims of the company, and I want the product to be good.

[Aside: suggestions on how to deal with a scratched fingerprint reader are most welcome. E.g. can the scatch be re-painted? The phone thinks the reader is there, but it doesn't register any touch. ]

Would it more economical and sustainable to buy a second hand / reconditioned feature phone from Samsung?

Good move from a service perspective, repairs while you wait instead of backing up, transfer to new phone, sending the old one in for service, yada yada yada. Also great for Fairphone's growth to have a stable business partner.

I think they're very imperfect phones for a lot of reasons: they're bad value on a pure hardware specs to retail price comparison, their security update support isn't where it could be & the repairability - while best on the market - still has gaps.

However, the rarely mentioned story is their supply chain advocacy initiatives. Not only do they try to source as much of the hardware ethically as they can, their work has also had a broad knock-on effect on the entire industry. Their living wage advocacy for the assembly factories they use has resulted in wage improvements within those supplier companies for employees working on non-FP hardware as well. Their work in Congo with the Fair Cobalt Alliance is a big part of the reason that other companies like Apple are even able to source "certificate recycled" cobalt for their batteries (albeit those certifications are misleading due to the mass balance system, they're still a lot better than nothing).

I wonder what the take rate will be from people rejecting the Fairphone and requesting their own SIM instead. The inner IT purchasing cynic in me says this is just a simple way to cull out your purchasing costs by only issuing one quasi-unpopular* device.

* I used to issue out phones at a large hospital and we allowed device choice. We saw ~90% iPhones, 10% Android in our fleet.

I like the devices, but I've stuck with Pixel devices for the better security practices. Honestly, I'm a little surprised that a university wouldn't be concerned about late security updates and the like.

I just want a screen with a headphone jack and a web browser on a device that isn’t serviced by Apple or Google.

I don’t even care about having the battery being removable. It doesn’t even have to be able to make phone calls.

I’m getting ready to go back to a dumbphone and digital camera because no one is making what I’m looking for, and it sort of seems like they never will.

It’s also tacit, but I assume it helps them to interface with a Dutch company. Did they get any financial incentive for it?

It doesn't have to be cheap. It might for example resign into a security camera or a doorbell. A metal bracket with a connector, a button or a connection for one, a seperate psu with a bell or a relay for one, screws to attach the wires, perhaps a stripped down end of life OS (altho it could just be a mode) and it becomes a very good doorbell with motion detection, a good amount of storage, two way video if you want it. Share with someone [temporarly]. Backup footage on laptops, pc's, phones, storage devices etc etc

For $100 in parts it would be highly competitive in the space but it could be more expensive as it can basically do everything a $1000 security camera offers and more. Battery backup, sim card, etc. A big phone brand might even be able to get a contract with local law enforcement so that they can have/request [emergency] access.

It's just one example, a small/portable computer could resign into many things. The device only needs to know it is now a TV remote control.

But for now it seems like I'll remain with a Pixel and GrapheneOS.

Also nice would be replaceable plug-in modules a` la Frame.work laptops.

Might even get another one and run E or some other less googlified os

I think what we really need is legislation to force all phone manufacturers to at least make the batteries and screens relatively easily replaceable. Maybe a cap on the replacement costs and a minimum support time would be a reasonable way to do that.

The charging port wore out. I bought another one in 2023. They still sell that part today. https://shop.fairphone.com/shop/fairphone-3-bottom-module-37

In fact, I see they still sell parts (the screen, at least) for the Fairphone 2, released in 2015. First-party parts 10 years later, what a concept! https://shop.fairphone.com/spare-parts

I don't know your friend's scenario, but this was mine.

It's not an either-or, like "either buy first-party parts for a Fairphone OR buy a second-hand Samsung". You can buy a second-hand Fairphone too. It would be nice if you got first-party parts for Samsungs, years after they're released.

Which model? Was it the FP1? It sounds like your friend was extremely unlucky - FP2 is 11 years old & there's still (a limited subset of) parts for sale for it (display & camera). FP3 (7yo model) still has all the parts for sale.

That said - I'm critical of another aspect of device longevity: software support. I upgraded from my (still working) FP3 to the FP5 because apps I needed stopped working on the highest version of Android supported by FP3. That Android version is still officially supported by Fairphone & receiving security updates but without major version upgrades the app support can be problematic. Obviously that's ultiamtely the fault of bad app devs, but ultimately it's hard to overcome.

Sure, you don't get meaningful hardware upgrades (apparently there were some small ones), and Fairphone are far from the only ones selling spare parts for their phones. But in terms of keeping old phones alive with authentic parts and easy to execute disassembly steps, they are pretty good

That said, I bought a fairphone about 4 years ago, in that time, I've had a bunch of issues that'd have meant replacing the phone for other non-fairphone models (this list doesn't make me look great at taking care of things): - USB charger broke after getting mortar in it - Screen broke after dropping the phone directly onto screen - Battery replacement (due to age, not my fault this time!) - Screen broken yesterday after dropping my phone onto concrete after falling over during a run.

If I'd had a Samsung, or non-repairable phone of another kind, I'd be buying my fourth phone today, instead I ordered a spare part and will repair things easily in a couple of days when it arrives.

So, hard to beat the sustainability of second hand tech, but definitely from an economical point of view, my fairphone has easily been a good call.

Of course your mileage may vary, especially if you are better at taking care of things than me.

Edit: worth saying, the fairphone 4 was discontinued a year or so ago, but that isn't the same as saying parts aren't made for it. Spare parts are still really easy to get hold of.

https://shop.fairphone.com/shop/category/spare-parts-4?categ...

Within a year, the USB port wore out. Contacted the support as the phone was under warranty and was given two options: Order the replacement part online and get reimbursed for it. Or send the entire phone back, but it would get wiped clean.

I had some data that wasn't backed up and didn't want to loose, and because I couldn't charge it, I decided to go for the first option. It's supposed to be easily reparable, why go through the hassle of sending it back? Well the problem was that the part was unavailable on their store for months. I even looked at third party stores, that specific part couldn't be found anywhere in Europe. After three months of having a "repairable" paperweight on my desk, the part was finally available and I could change it (replacing it took seconds and I've done it while sitting at a café, gotta give credit to Fairphone for that).

Meanwhile, I see my friends with their iPhones getting them repaired within a few days or even the same day! Battery change, charging port replacement, screen change, etc. All could be easily and quickly done by a local repair shop.

In the end I realised it's not about how easy it is to repair your phone, it's about the availability of spare parts. iPhones, especially a few years ago, make it difficult to be repaired. Yet, they are the easiest to get repaired. Fairphone's spare parts are specific to their phones, and even specific to some models. Using generic parts or having some compatible across models would create more need for them = more parts available.

Actually, taking on used phones with unknown history means that you'll likely end up 'bottom-feeding' where each unit bought is cheap, but you'll need to exchange them often. This strategy is even harder for less-interested who can't say what's the EOL for a phone model.

Maybe my argument doesn't hold in richer societies where you are effectively subsidised by people who'd still exchange phones every 2 years making them better value.

I was also very surprised to learn this. Incompatible models are the opposite of modular parts. Fairphone apparently was happy to throw away 95%+ of the value of having "modular" parts.

As far as I know only Gigaset and HMD manufacture in Europe. And even those two only do final assembly in Europe, the components are still made in China.

Technically Fairphone could ship you a box of parts and have you assemble the phone yourself. Then it would be "Made in Europe" (or where-ever you live).

But with the long-term support and access to spare parts (the university can stock them), this seems like a good move. Also happy for FairPhone that they are getting more traction.

This no different from the fallacy of using Chrome and VSCode forks.

The security capabilities of their hardware are what makes GrapheneOS incompatible to target the phone, Not any specific security practices of the developers of Fairphone.

Having said that: if there’s a way to MDM GrapheneOS, I’d be looking at that also!

The n+ patch interval on Lineage, /e/ and the rest of them, that’s plain and simply more days your administrators are at risk of giving up the keys to your castle - and that’s a tough pill to swallow!

It doesn't matter if their os gets security updates late, becase security updates depend on the rom maker this case grapheneos.

As mentioned in another comment. Universities already have in house it services. Being able to fix the phone right there with spare parts is likely very cost efficient.

My university, for example, is gradually removing all office phones (already voip) and replacing them with Teams voip as the only phone system for the university, encouraging personal phone use of Teams, but having computer-based use as the option for people who refuse. As they don't provide mobile phones, however, they can't require Microsoft Authenticator, and so at least officially will still give hardware keys on request (and fortunately still allow TOTP, even if they don't advertise it).

It says "Do you require a (replacement) smartphone for your work at Radboud University?", so it's probably for a handful of board members and the like, not the actual faculty staff.