This is from 2017 but reveals a lot about the kind of organization Palantir is:

> The NYPD then asked Palantir for the information in a translated format — asking Palantir to do the translation itself — according to the people. Palantir responded this month, providing a file that was indeed readable. But according to the NYPD’s examination of the file, it contained only the original data the NYPD had fed into the system, the people said. The analysis appeared to be missing.

This feels more like malice not incompetence. Being purposefully obtuse and uncooperative to trap a captive customer. It’s especially dangerous when that customer is a government agency.