The Cost of Being "Nice"(bytesizedchunks.net) |
The Cost of Being "Nice"(bytesizedchunks.net) |
for example, when talking about what happened, there are three stories - your story, their story, and the shared story. If you are a "nice" guy, you might not tell your story. If the other person is afraid of conflict, they might not share their story. You need to both be assertive/curious to get to discussing the this-is-what's-going-on shared story, like from a third person point of view. Then the discussion could get on track.
So the easiest way to eliminate a lot of issues is clearly agree and define expectations up front.
There is a reason a whole branch of project management is called Expectation Management.