Pizza Hut's AI system caused 'cascading' problems and $100M in damages

Pizza Hut's AI system caused 'cascading' problems and $100M in damages(businessinsider.com)

6 points by kombookcha 21 days ago | 5 comments

xvxvx 21 days ago |

Soon, people will scramble to remove all mention of AI from their work experience and LinkedIn posts, as it will become toxic.

Terr_ 21 days ago |

So where, precisely, is the "AI" component any of this? The main problems highlighted involve misaligned incentives between humans.

> The complaint says DoorDash drivers began waiting to batch multiple orders together after gaining virtual visibility into kitchen systems [...]

Terr_ 21 days ago | |

P.S.: To clarify, I'm not saying AI-ness is necessary or even desirable in the HN submission, the other backfiring design aspects are quite interesting enough on their own. I'm just remarking that TFA seems to be using the term in its title as a largely-irrelevant hook.

kombookcha 21 days ago |

Full headline is: Pizza Hut's AI system caused 'cascading' problems and $100M in damages, franchisee alleges in new suit

cybercatgurrl 19 days ago |

sounds like capitalism doing what capitalism does best and backfiring spectacularly. over optimising for efficiency and degrading the customer experience as a result