Seriously. Ran into this with Tincan's support text line when I failed to receive the account initialization email to my provider...was immediately launched into LLM nonsense which I bailed out of until a few hours later when a real human finally texted me back. To add insult to injury, it turned out they couldn't figure out how to send emails to my small, obscure email provider, called 'fastmail' (/s) and insisted I use a different account. One failure after another with them.

In a way I found it useful because it showed me right away that they aren't really a serious business and I was able to cancel our account before the free trial was over.

(It also turns out that their base product is more or less a standard VoIP phone that is fairly easy to set up yourself for far cheaper...but I digress)

Phone support robots had the same "escape the tree" game. You could usually bypass it and get to a human employee by spamming the zero 0 key.