The Coming Enshittification of AI(damianmr.com) |
The Coming Enshittification of AI(damianmr.com) |
Regular TV has non-targeted commercials you can skip. Streaming has surveillance and unskippable ads.
AI can take it a step further and make promoted editorial content a seamless part of a conversation, without disclosure. It's the holy grail of advertising. To think they'll leave that money on the table is ridiculous.
Coming to a NYT Opinion column any day now
Even if not, there's pricing pressure between chat, gemini, and claude. The products seem to be comparable for laypeople which is why OpenAI has been investing a ton in their memory feature to try to lock in users
If anything them trying to do the customer-side enshittification before securing both ends of their market is just a sign that they’re troubled and will likely not ever reach that point.
The ultimate problem will be, unless users are running their own local LLMs (which will of course perpetually remain a tiny, insignificant fraction of all AI users) the AI isn't going to be working in the interests of the user, but the rather the interest of the corporation that built it, and the advertisers that pay said corporation.
At least with social or search there are ad standards that the platforms all broadly follow that identify when something is an ad, where as the AI companies will almost certainly either ignore ad standards guidelines or find some loophole they feel justifies not disclosing to users when the answers their AI provides are effectively ads in disguise.
With search, if you search for say "Cheapest car insurance" you at least have a fighting chance of successfully determining which links are ads, which are spam and which are potentially useful content, but with AI, its just going to provide a single supposedly authoritative answer, that the user will think is the best answer to their question, but is in fact whichever answer an advertiser has paid the AI company to have the AI supply.
It's not like brand names and arbitrary ideas won't have ways they regularly show up in LLM output organically. So how would we ever know when they become ad placements?